Customer Service Specialist

JACQUELINE MATTHEWS

Houston, Texas ·

*******@*****.***

Customer Service Specialist

Efficient Dependable Customer-focused Team oriented Accurate

EXPERIENCE

MARCH 2020 - RETIRED

MAY 2011 – 2020

TO GO SPECIALIST/SERVER, Cracker barrel old country store

Responsible for ensuring each guest is treated like family and receives Cracker Barrel’s number one promise of “pleasing people.” Performed exceptional customer relations through efficient service. Duties include receiving and inputting the guest’s food order timely and efficiently, as well as serving that same order with accuracy and friendliness.

200

2008 – 2014

TEACHER, Orange county school district

Responsibilities included imparting lessons of English, Math, and Reading to at risk youth at various inner-city Elementary schools. One on one contact and interactions with students, their family members, community personnel, and school administrators and staff. Provided accurate instructions and counseling for students and their families. Assisted in connecting students and family members with the proper community resources and liaisons.

1999 – 2007

SENIOR JUVENILE PROBATION OFFICER, FLORIDA DEPARTMENT OF JUVENILE JUSTICE

Responsibilities included maintaining accurate and updated details on available community resources for juveniles and their families. Provided updated files and juveniles records from the juveniles’ school and employers to the court. Liaison between the courts and the juveniles, to include rendering appropriate recommendations for community service activities.

EDUCATION

MAY, 1975

HIGH SCHOOL DIPLOMA, M. B. SMILEY HIGH SCHOOL

Graduated Magna Cum Laude

MAY, 1979

BACHELOR OF SCIENCE DEGREE, Lamar University

Major field of study was Criminal Justice, with a minor in Psychology

May, 2017

MASTERS DEGREE THEOLOGY/COUNSELING, LIBERTY

SKILLS

MICRO, cash register transactions

Twenty-five years of Customer Service orientation

Multi functional computer Intel

Team player

Ability to work with time constraints

Flexible hours

Organizational skills

Over 10 years of Complaint Resolution

Restaurant opening and closing procedures

Family friendly atmosphere

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