Pharmacy Technician Service Associate

Erica Cofield

*** *. ****** ** ****** SC ***** – 864-***-**** – *****.*********@*****.***

Summery

Skills

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Managing Operations and Efficiency

Problem Resolution

Verbal and Written Communication

Cash Transactions

Customer Relations

Teamwork and Collaborations

Experience

09/2020 - Current

Front Office Manager/Certified Pharmacy Technician, Recovery Concepts of The Carolina, Easley, SC

Answering incoming calls to clinic and transferring them to appropriate clinic workers.

Checking in patients daily and keeping up with clinic accounts. Entering patient demographics into system.

Handling patient complaints personally or referring to the appropriate clinic worker.

Assisting Pharmacist to dispense medication to patients. Entering inventory into excel spreadsheet daily.

07/2014 – 09/2020

Certified Pharmacy Technician, PharMerica, Easley, SC

Worked alongside the pharmacist entering and filling orders.

Placed orders and helping to maintain inventory.

Worked alongside the IV tech to maintain IV E-kits and to fill IV orders.

Assisted with adjudication of insurance claims.

Trained new technicians.

08/1999 – 7/2014

Certified Pharmacy Technician, Rite Aid Pharmacy, Piedmont, SC

Worked alongside the pharmacist to enter and fill orders.

Help to provide excellent customer service by answering phone calls, waiting on both drop off and pick up areas.

Communicated with both the customer and insurance companies to ensure accurate and timely service.

Placed orders and maintained inventory.

Education

05/2010

Pharmacy Technician Training Program

Rite Aid Pharmacy, Piedmont SC

01/2009

Associates of Arts, Accounting

University of Phoenix, Phoenix AZ

05/1997

High School Diploma

West-Oak High School, Westminster SC

Certifications

03/2013

Pharmacy Technician Certification Board

07/1999

State Certified Pharmacy Technician

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