Customer Service Security Guard

Majolerne Kenol

**** ** **** ****** *****, FL ***42I (561) 703-6108I adwrjl@r.postjobfree.com

OBJECTIVE Effective and motivated leader with a track record of progress to ensure success. A leader that brings strong leadership skills and the ability to motivate team workers.

HIGHLIGHTS

• Communication

• Customer Service

• Active Listening

• Leadership

• Team Work

• Critical Thinking

• Problem Solving

• Safety

• Organizational Skills

• Management

EDUCATION

High School Diploma- North Miami Senior High School- May 2006

Physical Therapy Aide- Stratford Career Institute November 2022

WORK EXPERIENCE

Head Concierge

Asset Living- Miami, FL April 2022- Current

● Supervise and direct guest services attendants and concierges.

● Communicate directly with guests, in person or by telephone. Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules.

● Provide area maps, and brochures.

● Monitor Guest satisfaction reports and implement actions to improve results

● Maintain good communication and working relationships with all hotel areas

● Act in accordance with policies and procedures when working with front of house equipment and property management systems

● Attend Front of House/Hotel meetings, as required

Security Guard

Kent Home Security- Miami, FL November 2018 – March 2022

● Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

● Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers

● Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

● Investigates security breaches, incidents, and other alarming behavior.

● Challenge observed persons violating property policy and procedures.

● Complete reports by recording observations, information, occurrences, and surveillance activities.

Customer Service

Publix - Surfside, FL September 2005 – March 2018

● Provide excellent customer service by responding to inquiries, resolving complaints, and ensuring customer satisfaction

● Maintain an organized and clean work area, stocking shelves as needed

● Assist with unloading deliveries and restocking merchandise

● Follow all safety protocols and procedures for handling food products

● Ensure that all products are properly labeled and priced

File Clerk

Cory E, Hoffman P.A - Miami, FL. April 2008– May 2014

● Retrieving records on request and forwarding these to relevant parties.

● Scanning files regularly to ensure their correct positions and to search for missing records.

● Work with electronic storage media, such as hard drives and CD-ROMs.

● Organizes and archives records and documents.

● Makes copies of paperwork and distributes as needed.

● Retrieves data and files for other departments and personnel.

● Creates new files and provides needed information on forms and reports.

● Secures and protects the privacy of documents.

Registration (Volunteer)

Miami Spring Hospital - Miami, FL August 2004- May 2006

● Interview incoming patients prior to admission to gather insurance and emergency contact information

● Apply identification band to patients.

● Provide clerical services in registering patients and guests in healthcare and or hospitality settings and enter demographic data

● Answer phone calls and direct them to the correct department.

REFERENCES References are available upon request.

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