Customer Service

DONNA CAROLINA BOYD

P. O. Box ****, Mauldin, SC *9662 C: 773-***-**** ***********@*****.***

Career Overview

Highly enthusiastic customer service professional with 10 years client interface experience.

Core Strengths

Critical Thinking Energetic work attitude

Active listening skills Courteous demeanor

Seasoned in conflict resolution

Sharp problem solver

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key

accounts.

Work Experience

Benefits Consultant Aug 2003 to Nov 2003

Hewitt Associates - Lincolnshire, Illinois

Handling incoming calls from clients' employees, answers questions and sorting issues relating

to their health, savings, and retirement plans. Explaining benefits and programs to

employees, and ensuring the accuracy and completion of documents

Conference Coordinator Nov 2000 to Jul 2002

MCI WorldCom - Chicago, Illinois

Facilitating call activation and monitoring calls for quality assurance. Troubleshooting

Internet conferences and ensuring that calls were order checked and properly billed.

Resolving customer related issues, and providing exceptional customer service to ensure

customer retention.

Customer Service/Sales Support/Administration May 1998 to Mar 2000

Dynamic People - Deerfield, Illinois

Ensuring that daily office duties are completed by office personnel. Generating spreadsheets

for managers and account executives. Investigating all customer related issues and ensuring

that customer complaints are resolved in an effective and efficient manner.

Sales Agent Mar 1996 to Dec 1996

Liberty Life Insurance - Greenville, South Carolina

Selling Life, Accident, Fire, and Health insurance products while promoting other products

and services. Developing and maintaining established sales territory. Collecting insurance

payments, explaining benefits, and resolving customer issues.

Account Executive Feb 1995 to Dec 1995

Legal Eagle - Greenville, South Carolina

Selling legal document services to various legal entities. Promoting products and services to

potential customers. Developing and maintaining sales territory. Resolving customer related

issues.

Deputy/Security Specialist Apr 1991 to Apr 1994

Greenville County Sheriff's Office - Greenville, South Carolina

Responsible for the operation of security controls to detect against contraband and potentially

dangerous items. Responsible for the safety and security of offices and buildings. Responsible

for writing incident, accident, and traffic reports. Responsible for effecting the arrests of

suspects. Responsible for the transport of suspects to and from detention. Responsible for

maintaining prisoner holding cell to ensure the safety of prisoners. Responsible for patrolling

buildings and grounds to ensure the safety of county personnel, citizens and property.

Weapons Apr 1986 to Apr 1994

United States Navy - Norfolk, Virginia

Building, inspecting, maintaining and handling Tomahawk Cruise Missiles, Mark 48's and

Harpoons. Assisting in the preparation of special weapons logistics. Inspecting all weapons

equipment, including taglines, firehoses, and weapons elevators. Responsible for securing the

pier from all safety hazards. Responsible for the safe transport of nuclear weapons from ship

to submarine. Responsible for shipboard security and ensuring against security breeches of

weapons spaces and storage areas. As a member of the Master-At-Arms Force assisted in

Command Urinalysis. Responsible for maintaining documents, custody and verification of the

specimens.

Educational Background

MBA, Business/Accounting 2005

Roosevelt University - Chicago, Illinois, USA

Bachelor of Arts, Communications 2002

Roosevelt University - Chicago, Illinois, USA

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