Owner/Operator - PuroClean Disaster Response Services

Robert Dean *****@**********.*** 210-***-****

Robert Dean LinkedIn San Antonio, Texas 78209

Sales Director Profile

Results-oriented and performance-driven professional with substantial experience leading all aspects of sales management, operations administration, and business development for corporate organizations.

Dedicated history of success in meeting and exceeding sales, productivity, and service targets by directing simultaneous projects and formulating and implementing long-term comprehensive business strategies. Strategic leader and articulate communicator; excel in negotiating contracts, building/leading high-performing teams, developing strategic alliances, promoting cross-functional collaboration, and fostering long-term professional relationships with key stakeholders at all levels. Highly analytical professional with expertise in forecasting trends and maximizing profits and business opportunities. Instrumental in initiating innovative programs to steer exceptional business growth along with enhancing overall efficiency and achieving operational excellence.

Career Experience

PuroClean Disaster Response Services (Restoration), San Antonio, TX 2012 – 2022

Owner Operator

Provided emergency services to customers experiencing difficult situations from floods, fire, and other dreadful circumstances. Instructed and guided customers regularly as well as directed staff, cooperated with insurance adjusters/companies, and supervised sub-contractors to ensure smooth flow of operations. Developed and implemented strategic action plans to increase outreach, increase sales, and improve overall productivity and efficiency.

Exceeded client expectations, delivered best-in-class customer service, and accomplished hundreds of projects with five-star Excellent Service Endorsement, resulting in customer retention, business expansion, and sales enhancement.

U.S. Army Medical Information Technology Center, Fort Sam Houston, San Antonio, TX 2011 – 2012

Team Lead IP Video Network Engineer II (Contract)

Spearheaded high-performing cross-functional team to strategize and execute projects assigned by senior military and civilian requirements through MEDCOM.

Implemented advanced technical knowledge of Medical Network and numerous network protocols to ensure system availability, functionality, efficiency, latency and integrity.

Program Manager – Telemedicine, Video Teleconferencing Engineer, Communications Branch Lead (Contract) Lockheed Martin, ManTech, Defense Systems Group, Northrop Grumman, Brooke Army Medical Center, Ft Sam Houston, TX 1997-2011

Led exceptionally motivated and highly capable team in design, engineering, management, and implementation of new and renovated AV/VTC/Telemedicine/Distance Learning projects for the hospital and day to day operations.

Provided customer support in Video-Teleconferencing, Telemedicine and Distance Learning for BAMC personnel and region.

Contributed to development of Telemedicine initiative for BAMC, MEDCOM and the Southern Regional Medical Command.

Consulted with physicians regarding Telemedicine initiatives, projects, presentations; provide training on systems, as well as recommendation of audio & video applications.

Facilitate and maintain the Emergency Operations Center for the hospital.

Field System Analyst (Contract) Litton PRC, Inc., AMEDD Center & School, Ft Sam Houston, TX 1996-1997

Education

Bachelor of Arts University of Incarnate Word, San Antonio, TX 1994

Affiliations & Licenses/Certifications

IICRC Certified: Water Damage Restoration; Applied Microbial Remediation; Applied Structural Drying Fire & Smoke Restoration; Odor Control CompTIA Security+ FEMA – Emergency Management Institute IS-00700.a National Incident Management System (NIMS) IS-00100.HC Introduction to Incident Command System, ICS-100 for Health Care/Hospitals Certified HAM Radio Operator (Required for EOC Redundant Communications)

Technical Proficiencies

Xactimate MS Office Suite

Achievements/Accomplishments:

Developed solutions for many various, difficult requirements, including:

●Designed, assembled and directed a Telemedicine symposium whereby VIP’s, including Senior Military, Congressmen, Benefactors, etc. from across the country (and outside) visited to see demonstrations of new Telemedicine strategies and technologies, while in its infancy.

●Connected to the International Space Station through NASA, per the senior Army Astronaut’s request (video available upon request).

●Developed a platform through which our deployed military could meet their newborn children, visit their spouses, and have it documented from Bosnia, as well as other overseas locations.

●Assisted with design, build and managed the Emergency Operations Center for BAMC, which was instrumental during 9/11, Ft. Hood shooting, Columbian hostage recovery, etc.

●Worked with senior military and civilians to develop and pioneer Telemedicine and Distance Learning missions and requirements throughout the world.

●Designed and maintained a Telemedicine program between BAMC, with the Orthopedic Hand Team, for humanitarian missions to Honduras and OCONUS missions via challenging, low-bandwidth, satellite connectivity.

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