Facilities management, budgeting, forecasting, leadership

Christopher A. Jones *****.******@*****.*** 512-***-****

Professional Summary

High-energy manager successful in building and leading dynamic teams. Inspired to cultivate a company culture where employees feel safe and are happy to come to work. Enthusiastic about maintaining a positive, fun, productive and profitable work environment. Core Qualifications

● Experienced customer service manager.

● Lead and motivate staff of up to seventy people.

● In charge of hiring, training, educating, and developing employees.

● Create schedules for multiple departments on a weekly basis.

● Inventory management, and responsible for accurate costs.

● Weekly ordering responsibilities for liquor, beer, wine, and consumables.

● Promote and move specific products through sales and contests.

● Build and grow loyal customer base.

● Budgeting and forecasting sales.

● Tracking sales and labor daily.

● Analyze performance summary (P&L) and review with leadership team.

● Engage with daily on-line reviews through various social media platforms. Work Experience

Truluck’s Restaurant Group / 2006 – 2023

Austin, TX; 2015 – March 2023 – General Manager, Beverage Manager Uptown Dallas, TX; 2014 – 2015; Associate and Beverage Manager Southlake, TX: 2013 – 2014; Associate and Beverage Manager Houston, TX: 2006 – 2013; Server, Bartender, Associate Manager, Beverage Manager General Manager: Oversee all aspects of daily operations; Executing phenomenal dining experiences through hiring and training hospitable staff; Scheduling, and closely managing labor dollars; Budgeting, forecasting, and analyze performance summary; Communicate and coordinate with Executive Chef in regard to menu and product; Marketing plans and Social Media response and engagement; Provide a great place to work for 50 – 70 ambassadors! Beverage Manager: Conducted weekly inventory, product procurement, staff training and education to increase wine sales and specialty cocktail sales. Leadership role since 2009: Followed Leadership Development Program as Associate Manager. Areas included but are not limited to cost controls, budgeting, sales forecasting, analyzing performance summaries, holding weekly Leadership meetings. Four Seasons Hotels and Resorts, Houston, TX. / 2006 - 2009 Front Desk Agent – Work with a great team checking in and checking out 100 to 300 guests daily. Concierge - Create personalized recommendations for hotel guests; restaurants and events happening around Houston.

Education - University of Houston, Conrad N. Hilton College of Hotel & Restaurant Management Bachelor’s degree – 2009 / Minor in Information Technology – 2009 Affiliations - Court of Master Sommelier: Level One Sommelier achieved through Wine Appreciation course and California Wine Experience; 2009.