Service Representative Center Agent

Valerie Maynor

Caregiver

Charlotte, NC *****

****************@*****.***

+1-980-***-****

Work Experience

Customer Service Representative

AmeriGas Propane LP - Charlotte, NC

June 2020 to Present

Answering customers calls that's calling about billing and ordering of propane and service question and concerns

Warehouse Worker Q.C shipping and receving picking CTDI Communications - Charlotte, NC

March 2019 to Present

Pallet building Q.C shipping and receiving picking materials handler RF scanner inventory order selector Call Center Agent

Conduent - Charlotte, NC

March 2019 to March 2020

Taking inbound calls for sprint customers troubleshoot there device and taking payment and assist in any concern on they account changing there pin number on there account Caregiver

Affordable Home Care

April 2017 to August 2017

Caregiver

University care services -

Teacher Assistant

A home just home

March 2007 to April 2011

A home just like home -

Packer/Inspector

FedEx

June 2008 to August 2009

July 2008 to August 2009

Education

Diploma

Barrington High School

Associate's degree

Bachelor's degree

Skills

• Order Puller

• Picker Packer

• Shipping Receiving

• Warehouse Associate

• Shipping

• Loading

• General Labor

• Unloading

• Call Center

• Customer Service

• Customer Service (1 year)

• CSR

• Cable wirng data entry (3 years)

• RF Scanner

• Salesforce (1 year)

• CRM software

• Windows

• PCI

• QA/QC

• Human resources

• Documentation review

• SAP

• Quality control

• Process improvement

• Analysis skills

• Customer support

• SAP CRM

• SAP ERP

• Transcription

• Google Docs

• Fashion retail

• Serving

• E-commerce

• Manufacturing

• Typing

• Contracts

• Conflict management

• Zendesk

• Jira

• Freight

• Contracts

• Contracts

• Restaurant experience

• iOS

• Microsoft SharePoint

• Microsoft SQL Server

• Live chat

• Google Suite

• Front desk

• IVR

• Case management

• Multi-line phone systems

• Cash handling

• Accounting

• Software troubleshooting

• Computer Networking

• Business development

• Sales

• Databases

• Communication skills

• Hotel experience

Certifications and Licenses

CPR/First Aid

driver's license

Cable tech

July 2020 to 2023

Went to school for cable wiring tech

HDI Certification

CNA

Series 7

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