Scrum Master Project Manager

Sheranda McCaskill

Scrum Master- CSM- SAFe Certified Agilist

********@*****.***, 602-***-****

Professional Summary

Certified Scrum Master with a Bachelors’ Degree in Industrial Engineering and more than ten years’ experience helping businesses define and implement technology solutions using the largest agile best practices.

• Scrum Master Certification – International Scrum Institute

• Certified SAFe 4 Agilest – Scaled Agile Inc

• Lead Sprint planning and closing sessions, retrospectives, grooming sessions, demos, and stand- up daily calls.

• Experience working with digital services, AWS Cloud, global teams, stakeholders, developers, and subject matter experts to establish technical vision and investigate trade-offs between usability and performance needs.

• Well versed in JIRA, Confluence, MS Office

Professional Experience

Lowe’s Inc – Charlotte, NC

Sr Scrum Master (Eliassen Contractor)

September 2022 – March 2023

A servant leader for Supply Chain teams that focus on the distribution side that performs tracking and delivery of national and international freight, manages fleets and maintenance at distribution centers and platform modernization. Champions the Agile approach through effective mentorship, coaching, education and through removal of impediments to team progress. Build impactful teams focused on constantly improving team dynamics and performance.

• Coached 3 Teams to higher levels of maturity by improving their process and ensuring they adhered to the Scrum framework.

• Work with multiple teams to facilitate the process of the team defining Working Agreements, Definition of Ready, Definition of Done and then ensures those agreements are upheld; ensures the team follows standard processes while identifying opportunities for improvement

• Identify and helps remove impediments, escalates impediments to product and solutions managers; recommends ways to resolve impediments, and influences leadership to act on these recommendations

• Help team inspect and adapt process through retrospectives, data/metrics tracking, and by creating a safe, trusting environment

• Facilitate discussion, decision making, and conflict resolution; drives work forward without coercion, assigning, or dictating the work directly

• Partner with the Product Owner so that the teams’ backlogs are always sufficiently full, having at minimum 3-4 sprints worth of work defined

LPL Financial – Charlotte, NC

Scrum Master II (DISYS Contractor)

April 2021 to September 2022

Provided project management and scrum master support for assigned digital service product teams that supported Advisor services for opening accounts, account maintenance, closing accounts and checking accounts. Facilitated communication, addressed mid-level and executive questions and concerns, and maintained deadlines. Coordinated and lead internal and external cross-functional dependency teams to remove obstacles to support project timeline commitment. Identified, escalated and tracked project risks.

• Provided leadership for project and product deliverables including kickoff presentations, project plans, status, sprint reports, velocity reports, and deployment plans

• Removed impediments and managed risks to enable teams’ efficiency and deliver sprint commitments

• Facilitated Scrum ceremonies (Sprint Planning, Demos, Retrospectives and Daily Scrums) and help teams adhere to defined goals of each event

• Prepared and reported progress performance metrics to leadership and stakeholders.

• Partnered with RTE (Release Train Engineer) to help coordinate delivery across multiple teams (Participate in Scrum of Scrums)

• Align with the Portfolio Manager and RTE to ensure Program Forecasting Accuracy

• Evaluated and approved teams’ timesheets in PlanView to ensure project budget alignment.

• Facilitate team and program alignment with SAFe framework

• Lead and coordinated team releases

• Created CRQs with Service Now

Shutterfly - Charlotte, NC

Scrum Master (TekSystems Contractor)

September 2018 to April 2021

Scrum Master lead for multiple manufacturing software projects moving to AWS Cloud and photography products and image sharing company. Coached Business Stakeholders transitioning from Waterfall to Agile Methodology.

• Lead for three Scrum Teams while working with cross functional teams to ensure software product delivery with the use of JIRA and Confluence

• Facilitated requirement gathering and prioritize backlog by engaging stakeholders

• Created EPICs based on features and clear user stories for the development team

• Lead Sprint planning and closing sessions, retrospectives, grooming sessions, demos, and stand- up daily calls for three support/project onsite and offshore development teams for multiple manufacturing product lines

• Removed impediments and give guidance to the Agile Teams

• Empowered the team by mentoring them to make system and process improvements captured in sprint retrospectives

• Utilized JIRA to illustrate key Scrum metrics (burndown, velocity) to help deliver committed

• Lead the teams’ efforts towards continuous improvement and encourage collaboration with the use of the wiki tool confluence

• Partnered with geographically dispersed software engineering teams ensuring they can understand and follow requirements

• Collaborated with developers and subject matter experts to establish technical vision and investigate tradeoffs between usability and performance needs

• Worked with architecture to develop and maintain the platform strategy, and the associated prioritized backlog

• Collaborated with cross-funtional teams in US and Offshore to gather requirements related to development and maintain Product Backlog

• Negotiated and compromised with stakeholders on urgent issues that impact the sprint

• Lead Scrum Team by working with cross functional teams to launch new products and software enhancements to production.

• Conducted (PI) Program Increment Planning by partnering with PMO to make sure the teams are aligned with the Program Roadmap

• Enforced Kanban to improve development team’s support work intake process from manufacturing Duke Energy Charlotte, NC Senior

Agile Business Analyst

September 2017 to September 2018

Responsible for all IT business consulting activities and functions serving as the primary interface between business groups and IT in an Agile Methodology/Scrum Environment for a utility and gas company. Software management tools used JIRA and Confluence for collaboration.

• Lead application Change Coordinator efforts to support gas supply and sales applications

• Maintained Kanban process for the development support team to improve team’s velocity and maximize efficiency

• Supported 2 scrum teams and substituted for the Scrum Master on several occasions

• Responsible for understanding the business processes and documenting the processes with BPMN techniques.

• Provided business and technical knowledge to ensure efficient design, development, implementation, and support of systems and interfaces with programmers to explain solutions.

• Accountable for overall customer satisfaction, customer communications, problem resolution consultation or oversight, and development and adherence to service level agreements.

• Responsible for IT representation on assigned business areas steering teams, quality improvement teams, and continuous improvement teams, project implementation teams and working groups

• Prioritized Backlog, lead Sprint Planning Sessions and loaded Sprints based on team commitment and capacity.

• Translated high level Business requirements to actionable user stories that are used in Agile Methodology.

• Negotiated and worked to gain commitment from stakeholders and team members. Belk, Inc - Charlotte, NC

Senior Business Analyst

January 2016 to February 2017

Business Analysis and consulting experience with knowledge in Retail Point of Sale within Waterfall environment.

• Performed store walkthroughs to identify process and systemic improvements.

• Facilitated and engaged cross functional teams to gather requirements.

• Created and maintained a collaborative vendor/client relationship to effectively communicate software requirements and meet business needs.

• Developed business process flows and use cases.

• Lead and managed requirement gathering sessions, gap analysis, and coordinate user acceptance testing.

• Effectively communicated system enhancements to avoid business disruption.

• Lead and implemented the Cash Tender Project for POS to reduce stores' shrinkage. Novant Health, Inc - Charlotte, NC

Senior Business Analyst

November 2013 to December 2015

Lead for the requirement management process, facilitating, gathering requirements, coordinating test cycles for healthcare software projects using Waterfall Methodology.

• Facilitated and lead requirement gathering sessions with Business Owners and Technical Subject Matter Experts (SMEs).

• Liaised with stakeholders to identify and define requirements, scope, and objective

• Assisted with setting project milestones and timelines

• Conducted Process and Gap Analysis through the developing current and future workflows.

• Created and managed Requirement Traceability Matrices throughout the life of the project.

• Aided the Project Manager with creating the Test Plan to perform Unit Test, SIT, UAT, and Disaster Recovery Testing.

• Trained the Business and Technical SMEs on PMO Testing Process, templates, roles, and responsibilities.

• Facilitated testing sessions and provided updates to the Project Manager, Project Team, and Business Owners.

• Created Business Cases for executive management to determine project approval.

• Conducted vendor evaluations based on Request for Proposal Analysis (RFP)and scorecard assessments. Premier Inc - Charlotte, NC

Product Owner/Portfolio Business Analyst

December 2011 to November 2013

Regulatory Reporting Tool Liaison between product management and other support groups. Provided clarification of business requirements defined by stakeholders and user experience team. Translate requirements into clear, unambiguous, and concise documents that were used as the basis for software development design and quality assurance testing.

• Interpreted and documented regulatory requirements from the Joint Commission and Medicaid & Medicare Services for a clinical data collection and reporting tool in an Agile environment.

• Collaborated with UX team during requirements creation to ensure alignment of wireframes and UX designs meet business requirements and development constraints.

• Prioritized Backlog, lead Sprint Planning Sessions and loaded Sprints based on team commitment and capacity.

• Translated high level Business requirements to actionable user stories that are used in Agile Methodology.

• Negotiated and worked to gain commitment from stakeholders and team members.

• Documented technical requirements across integrated systems.

• Business Analyst/Product Owner that led and managed requirement gathering sessions

• Identified and communicated potential process improvements to the Technical Project Manager. Duke Energy - Charlotte, NC

Business Analyst

November 2010 to November 2011

A Power Delivery Information Technology liaison among stakeholders to elicit, analyze, communicate, and validate requirements for new business processes and changes to existing business processes and systems. Established clear follow updates, proactively contact others to review progress and confirm action taken. Provided back-up support for project manager. Education

Bachelor of Science in Industrial Engineering

North Carolina Agriculture and Technical State University Certifications and Licenses

Scrum Master Certification – International Scrum Institute April 2017 to Present - Certification ID – 571*********** Certified SAFe 4 Agilest – Scaled Agile Inc

May 2017 to Present - Certification ID - 034*****-****

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