Service Representative Data Entry
Resume:
MICHELLE LEE
adwrfr@r.postjobfree.com
Work Experience
Customer Service Representative
Optum Financial - Draper, UT Sep 2022 to Apr 2023
●Take inbound calls from Optum Financial customers inquiring about their HSA, FSA and HRA.
●Assisted with claim inquiries, worked on a dedicated VIP line, helped with a new pilot program for a new operating system.
●Notated accounts using Salesforce.
●Assisted customers with a warm and professional attitude.
●Answered general questions.
●Performed data entry for customer information.
●Provided policy and service information.
●Resolved customer information and complaints.
●Responded to claim inquiries.
Retail Prep
Duluth Trading Company - West Valley City, UT Oct 2021 to Feb 2022
●Pick and pack orders for customers and retail stores.
Lead Adventure Guide
Maverik May 2021 to Oct 2021
●Support Adventure guides, assist customers, run cash registers, stock shelves, do daily books, take deposits to the bank, and maintain a clean work environment.
USANA Health Sciences - Tooele, UT Jun 2000 to Nov 2005
Answer inbound phone calls, place orders, take credit card information, assist with any issues, up sake products, educate customers on products.
Education
●Certificate in Business Technology DATC - Draper, UT Jan 2014 to June 2016
●Gen in General Tooele High School - Tooele, UT Aug 1995 to Jun 1999
Skills
●Customer service (5 years)
●Typing (10+ years)
●Microsoft Word
●Salesforce (Less than 1 year)
●Microsoft Teams
●Microsoft Outlook
●Leadership
●Empathy
●Active Listening
●Time Management
Certifications and Licenses
●Business Technology Business Technology certificate from DATC
●Gaps in employment are due to being a stay at home mom.
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