Front Desk End
Resume:
Danielle D. Buttram
Edmond, OK 73013
Summary: Previous healthcare clinic operations manager pursuing remote opportunity to continue to serve the health care industry.
August 2021-November 2022- Integris Health System, Clinic Operations
Oversees day to day operations of primary care clinic with 5 providers including, staff hiring, evaluations, disciplinary actions, front end collections, compliance, and patient relations
Manage provider metrics, provider dashboards and population health measures
Works with clinic administration to roll out initiatives.
Creates monthly reports for Providers and Operations/Administration
Responsible for helping develop and adhere to the annual budget for physician practice.
Oversees monthly and quarterly meetings
Supply orders and invoice processing
Experience in operations of opening and relocating to a new clinic
Prepares clinic and staff for Quality and Safety Inspections
June 2019-August 2021 Mercy Clinic Primary Care I35 South – Manager, Business Operations.
Oversees day to day operations of primary care clinic with 19 providers including, staff hiring, evaluations, disciplinary actions, front end collections, compliance, and patient relations
Manage provider metrics, provider dashboards and population health measures
Works with clinic administration to roll out initiatives.
Creates monthly reports for Providers and Operations/Administration
Responsible for helping develop and adhere to the annual budget for physician practice.
Oversees monthly and quarterly meetings
Supply orders and invoice processing
Experience in operations of opening and relocating to a new clinic
June 19, 2017- June 2019 Mercy Clinic Primary Care Northwest Expressway-Practice Manager III
Oversee day-to-day operations of 1 Primary Clinic and 1 Convenient Care location.
Duties included, staff hiring, evaluations, disciplinary actions, front end collections, compliance, and patient relations
Manage provider metrics, provider dashboards and population health measures
Works with clinic administration to roll out initiatives.
Responsible for helping develop and adhere to the annual budget for physician practice.
Oversees monthly and quarterly meetings
Supply Orders and invoice processing
January 29, 2015-June 16, 2017 Mercy Clinic EPIC Cadence Application Coordinator
Performs day-to-day function on incoming EPIC system requests for end users
Build EPIC system departments
Build/Maintain Provider system records
Support EPIC system updates
Support EPIC system Go-Lives of new departments, clinics, facilities
Build/Support EPIC commercialization for EPIC client customers
Participate in team meetings, team goals, team projects
Assist managers with templates
Assist with EPIC Commercialization and Community connect clients
January 2014- January 29, 2015 Mercy Clinic Edmond Memorial, OC and Convenient Care –Practice Manager IV
Oversee day-to-day operations of 1 Primary Clinic and 1 Convenient Care location.
Duties included, staff hiring, evaluations, disciplinary actions, front end collections, compliance, and patient relations
Manage provider metrics, provider dashboards and population health measures
Works with clinic administration to roll out initiatives.
Responsible for helping develop and adhere to the annual budget for physician practice.
Oversees monthly and quarterly meetings
Supply Orders and invoice processing
2011 – January 2014 Mercy Clinic, Edmond-Memorial, UCO, OC & Convenient Care
Practice Coordinator
Assist with day to day operations of staff
Assist with day to day operations of clinic work flow processes
Management coverage when clinic manager is absent/on leave
Management of employee staffing ensuring daily department coverage
Participate in clinic staff meetings, Quarterly physician meetings, and trainings.
Attend monthly managers meeting if clinic manager is absent,
Assist clinic manger with special projects, reports, events, deadlines
Processing of payroll in Kronos
Supply ordering and invoice processing
Routine completion of assigned clinic WQ’s
Completion of United Health Care reports
Assist clinic manager with interviewing process of prospective employees
Assist clinic manager with staff counseling’s, education, performance plans
Processing of monthly compliance reports
Performs quarterly inspections
Cross trained to perform front desk duties/scheduling
Processing of weekly No-show patient reports/letters
Routine clinic checks of offsite clinics
EPIC templates/changes and updates, chart builds, patients accounts, etc.
Education
2021 – currently enrolled in CPC Coding Course
2003-2004
Nursing Related College Courses
Anatomy and Physiology I and II, (Luna Community College)
Psychology, (Clovis Community College)
1997-1998
Correspondence Course in Medical Transcription
Medical terminology
1990-1992
Adams State College - Alamosa, CO
General Studies
Emphasis in business
Other Qualifications
Experience with:
Member of Oklahoma MGMA
EPIC EMR
Microsoft Word
EPIC template build
Contact this candidate