Service Representative Customer Support

JAMES HOLDEEN

704-***-**** adwrf2@r.postjobfree.com Cleveland, NC 2701

SUMMARY

I have years of experience in retail, sales, management, as well as call center experience. I’m empathetic, and have great people skills. I am a fast learner, but willing to ask questions when I need to. EXPERIENCE

01/2018 - 11/2021

Customer Service Associate (United Healthcare)

TTEC Concord, NC

Answering customer calls

Problem solving using technology and resources given 01/2015 - 11/2017

Store Manager

Mattress Firm Salisbury, NC

Inventory and store all store functions

Cash management including deposits and cash handling Sales and credit sale

01/2007 - 11/2014

Head Cashier

Lowes Home Improvment Kannapolis, NC

Helped customers find specific products, answered questions and offered product advice. Processed payments promptly for customers to exceed productivity standards. Scheduling lunches and breaks for cashiers under my watch Overseeing daily operations for cashiers

01/2003 - 11/2006

2

Member Service Representative

Sam's Club Kannapolis, NC

handled member issues including, complaints, sales, credit EDUCATION

2002 High School Diploma

First Assembly Christian School, Concord NC

SKILLS

Inbound and Outbound Calling

Customer Support

MS Office proficient

Employee management

Problem Resolution

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