Nursing Assistant Customer Service

Objectives

Highly dedicated and resourceful Certified Nursing Assistant/Phlebotomist with a passion of caring and healing thorough resident service. Adept at handling difficult or traumatic situations with complete courtesy and professionalism. Able to work well independently and as a resident health care team member and skilled phlebotomist.

Experience

Touching Angels Baltimore, MD Certified Nursing Assistant 04/2018 to 12/2021

Aided residents with their daily activities (ADLs) including social programs, emotional and social support, feedings, and meals.

Built long-lasting professional relationships with residents, family members, and team members.

Monitored patient stability by checking vital signs and weight and recording intake information, checking wound care and infection control.

Turned and repositioned bedridden patients to prevent bedsores and support skin health.

United West Laboratories Baltimore, MD Phlebotomist 02/2017-8/2018

Performed skin punctures and venipuncture to obtain blood samples for laboratory testing for a diverse group of patients including geriatric, pediatric patients between 20-60 daily.

Build trust, using calming techniques and skill to minimize patient discomfort during phlebotomy procedures while efficiently collecting and processing specimens with exceptional customer service for patients of various ages

Future Care Nursing Home Baltimore, MD Certified Nursing Assistant 01/2016-05/2017

Supply high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home-healthcare, and nursing-home settings.

Preserve patient dignity and minimize discomfort while performing duties such as bedpan changes, diapering, emptying drainage bags and bathing.

Education

NPCE Phlebotomy Program 2021

Genesis Home Care Program 2011

Patterson High School 2008

CPR/BLS Certified with American Red Cross

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