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BARRY HINES

Raleigh NC 662-***-**** adwrdl@r.postjobfree.com

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills

• Crisis Prevention Intervention (CPI)

• Strategic Planning and Organization

• Non-Violent Intervention

• Financial Documentation

• Verbal and Written Communication

• Purchase Orders

• Time Management

• Data Entry

• Customer Service

• Microsoft Office

• Firearms Training

• Attention to Detail

Experience

CUSTOMER SERVICE REPRESENTATIVE 8/2022 – 2/2023

Spectra Force (Blue Cross Blue Shield NC)

• identified and promptly reported and/or referred suspected fraudulent activities and system errors to the appropriate departments.

• Provided effective customer relations by responding accurately, timely and courteously to telephone, written, or web inquiries.

• Initiated processed adjustments and conducted research as needed to resolve inquiries. CASH APPLICATION SPECIALIST 10/2017 - 12/2021

Option Care

• Resolved most customer issues and escalated those requiring manager involvement to proper contacts.

• Researched and resolved unapplied cash items.

• Prepared documentation and provided it to accounts payable personnel.

• Processed invoice payments and recorded information in account database. CAMPAIGN MANAGER/ TEAM LEADER 07/2016 - 10/2017

Dare to Succeed Marketing

• Developed and maintained person team.

• Interviewed potential candidates.

• Organized team functions as well making sure the office ran smoothly.

• Inventoried management and traveling for various clients. ASSISTANT SUPERINTENDENT 01/2008 - 03/2011

Southeastern Protective Services - Columbus, US, United States

• Federal Job GS-6

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• Built exemplary on-the-job expertise from partnering closely with superintendent and other top leadership.

• Delivered high level of service to customers in effort to build upon relationships for future.

• Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion. CORRECTIONAL OFFICER 01/2008 - 03/2011

DOD Police Columbus Airforce Base - Columbus, United States

• Series: 0085 Pay Plan: GS Grade

• Inspected cells and conducted random searches of common areas.

• Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.

• Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. GUARD 08/2007 - 01/2008

Wackenhut - Atlanta, United States

• Provided security team leadership and contributed to on-call duties.

• Led security team and contributed to on-call shifts.

• Managed security staff schedules for all shifts, minimizing overtime costs.

• Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.

AREA SUPERVISOR 05/2003 - 05/2007

Monday Community Correctional Facility

• Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.

• Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.

• Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.

• Maintained clear and open communications with facility areas to support safe operations. TEAM LEADER 10/1999 - 05/2003

Monday Community Correctional Institute - Dayton, United States

• Instructed inmates on work detail and oversaw work-site transportation.

• Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.

• Directed visitor sign-in, documenting processes and completing appropriate visitation logs.

• Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.

TEAM LEADER SECOND SHIFT/RESIDENT LEADER 04/1998 - 04/1999 Warren County Sheriff Dept - Lebanon, United States

• Delegated daily tasks to team members to optimize group productivity.

• Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

• Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.

• Fostered positive employee relationships through communication, training and development coaching. CORRECTIONAL OFFICER/SEGREGATION

Warren County Sheriff Department

• Enforced resident behavior management protocols and drafted incident reports for infractions.

• Received property from incoming inmates, provided receipts and inspected items for contraband.

• Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.

• Recommended treatment strategies and diagnostic efforts to enhance inmate well-being. Education and Training

Eastern Wayne High School - Goldsboro, NC, United States High School Diploma 05/1991

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