Theresa Preacher

202-***-****

Washington, DC

adwrd1@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Energetic Customer Service Representative with 20+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

SKILLS

Conflict Management

Communication

Empathy

Compassion

Problem Solving

Patience

Attention to Detail

Goal-Oriented

EXPERIENCE

National Council of Architectural Registration Boards (NCARB)

Washington, DC

Evaluation, Transmittal Specialist, Customer Relations

Gathered proposal information by identifying sources of information, coordinating

submissions and collections, and identifying and communicating risks associated with

proposals

Developed proposal by assembling information including project nature,

objectives/outcomes/deliverables, implementation, methods, timetable, staffing, budget,

standards of performance, and evaluation

Wrote, revised, and edited drafts including executive summaries, conclusions, and

organization credentials

Prepared presentation by evaluating text, graphics, and binding and coordinating

printing

Maintained quality results by using templates; following proposal-writing standards

including readability, consistency, and tone; maintaining proposal support databases

Obtained approvals by reviewing proposal with key providers and project managers

Improved proposal-writing results by evaluating and re-designing processes, approach,

coordination, and boilerplate

Updated job knowledge by participating in educational opportunities; maintaining

personal networks

Accomplished organization goals by accepting ownership for accomplishing new and

different requests, and exploring opportunities to add value to job accomplishment

Washington Hilton Hotel - Washington D.C.

Housekeeper

Duties included changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting and rearranging the room after guests check out.

CD and A Cleaning Service- Washington D.C.

Contract Cleaner

Cleaned and sanitized customer businesses as assigned.

Turnover cleaning of residential apartments for new tenant move in

Lyft - Washington D.C.

Lyft Driver

Transported customers to designated locations as requested.

Hilton Inn Crystal City

Crystal City Virginia

Front Desk Associate

Greeting and thanking guests in a sincere, friendly manner.

Checking guests in on arrival and out on departure.

Posting charges to appropriate guest accounts.

Anticipating and addressing guests' needs, and resolving their problems and complaints.

Assisting guests with disabilities.

DC Center for Independent Living

Administrative Assistant

Preparing, organizing and storing information in paper and digital form.

Processing queries on the phone and by email

Maintaining databases and inquiry research information projects for customer outreach.

Assisting guests with disabilities.

TRAINING/EDUCATION

Department of Employment Services/Division of State Initiatives, Washington, DC

Job Readiness Training Certificate of Completion

April 2023

Career Blazers Learning Center

Computer and Information Sciences

October 1997

Potomac Job Corp, Washington, DC

General Equivalency Diploma

June 1987

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