GEORGE B. ANDREWS JR., PMP 703-***-****

adwrd0@r.postjobfree.com www.linkedin.com/in/georgeandrewsjr Program Management, Service Delivery, and Business Development Executive Delivering IT Transformation, Revenue Growth, and Satisfied Customers Highly accomplished and versatile Sales and Delivery leader with extensive experience driving sales and revenue growth of innovative solutions and complex modernization programs. Value proposition is based on teamwork, creative effective problem solving – distilling complex problems into clear actions; building strong customer relationships, delivering highest level customer satisfaction; developing high performance teams led through contagious enthusiasm and positive attitude; proven contract negotiator with exceptional communication skills.

Technical and Leadership domains and strengths include: Complex portfolio and program management, strategic outsourcing, networking, collaboration, information security, data center/cloud computing, IT consulting, IT Service Management, business continuity and application development using Agile and Waterfall methodologies using industry-leading portfolio, program, and project management tools.

Industry experience in Information Technology, Public Sector, Retail, Financial Services, Distribution, Media and Entertainment, Transportation and Hospitality / Travel.

Possessed TS/SCI Clearance with C/I Polygraph-Intelligence Community. Provided direct service delivery support to the following US government departments/agencies: DoD, NRO, NGA, DHS, DIA, Energy, US Customs, and NSA. CRITICAL IT AND LEADERSHIP SKILLS

Sales and Business Development Product, Portfolio, & Program Management Troubled Program Recovery Technology Strategy & Planning Financial Planning and P&L Management IT Operations and Management Hybrid IT Transformation (Cloud) Application Development IIT Infrastructure Outsourcing Business Resilience Organization Change Management Vendor and Business Partner Management Agile SCRUM SAAS/PAAS/IAAS Implementation and Support

PROFESSIONAL EXPERIENCE

KARSUN SOLUTIONS, Ormond Beach, FL (remote) 2021 - Present Director, Business Development

Leading the opportunity identification and qualification process for a CMMI-Level 5 certified provider of leading edge Agile enterprise modernization, cloud migration, SAAS, PAAS, Artificial Intelligence, Machine Learning, and data management services company serving the US Federal Civilian marketplace. Each $100+M Program portfolio incorporate CI/CD, continuous testing, sprints ranging from 3 to 8 weeks, using repeatable, tailorable processes.

Drove the implementation of streamlined processes for deal qualification and the initial gating of opportunities to obtain proposal funding.

Increased the capture runways from less than 4 months to over 12 months.

Implemented an updated CRM solution to improve the efficiency and effectiveness of Marketing and Sales.

Established a $27B Growth pipeline including Prime, Subcontract, and Joint Venture-led opportunities - doubling the pipeline within 12 months.

Engaged with the senior leadership team to implement a diversification strategy to expand Karsun's footprint beyond its existing client base.

Authored RFI responses and supported proposal development to improve the quality of Karsun's proposals.

Signings for submitted proposals pending award and/or protest resolution expected to exceed $170 million dollars.

Implemented Cloud-based CRM SAAS solution for opportunity management and customer/partner relationship management.

Collaborated with Program Managers, Practice Leaders, and Senior Leadership to document Karsun’s agile processes and tools for proposals and Marketing collateral.

Directly engaged with the following Cloud, SAAS, and PAAS partners on strategic and tactical planning: AWS, Salesforce, UIPath, ServiceNow, RedHat, and Appian.

Developed whitepaper for direct email campaigns focused on Continuous ATO using cloud native services and Agile DEVSECOPS methods. APEX SYSTEMS @ ADVANCE AUTO PARTS, ROANOKE, VA 2018 – 2021 Program Manager, Connected Commercial Parts Professionals (Connected CPP) Transformative change agent responsible for the definition, evolution, and delivery of a skills-based call center solution capable of improving top and bottom-line results of AAP’s commercial line of business by improving the Customer experience and reducing the call abandoned rates by upwards of 80% across all stores in the USA and Canada. Solution drove increase in top line sales over $50M per year.

Coordinated the collaboration with Inside Sales and IT Infrastructure and Applications teams to develop and test a proof of concept of the solution that will be piloted in both Advance Auto and CARQUEST stores in 2Q and 3Q2021, with immediate enterprise deployment within 3-6 months following the pilot’s success.

Worked with the Line of Business and Executive Stakeholders to implement SAFe Agile methods to manage Organizational Change associated with the various operating models being considered in each District.

Developed a scalable deployment model to upgrade all workstations used by our CPPs on each AAP Point of Sale Systems.

Led the enterprise team that developed and tested a minimum viable product integrating Salesforce and Five9 solution for the basic call center and CRM functions in stores. Led the facilitation with Enterprise stakeholders, the SAFe Agile development, and ITSM teams to establish and execute the modernization and support plan for the legacy applications to integrate the new Connected CPP operating model. GEORGE B. ANDREWS JR., PMP adwrd0@r.postjobfree.com PAGE TWO Program Manager, Next Generation Store Network (NGSN) Innovative, driven leader responsible for the rescue of a $48M transformational IT managed service that delivers and operates a standardized SDWAN and IP Telephony solution at over 5,100 Advance Auto and CARQUEST stores across the United States. This initiative is enhancing AAP’s market leadership through improved customer experiences and the delivery of cloud-based solutions to stores, all while reducing operating costs.

Led the collaboration with Sales, Store Operations, and IT to develop and implement a scalable delivery model capable of deploying up to 70 stores per night, four nights per week.

On target to complete program in 2Q2021 with the potential to expand program to Canadian operations.

Established an effective, integrated governance model for the program that includes Corporate Executive Officers, Store Operations, Sales, Real Estate, and Vendor leadership across Advance Auto and AT&T.

Directly contributed to the design and implementation of ServiceNow to modernize the IT Service Management process across AAP and its managed service providers.

CISCO SYSTEMS, Herndon, VA 2016 – 2018

Senior Business Development Manager, Classified Network Services (CNS) Innovative, creative, and collaborative leader responsible for establishing and implementing processes and providing direct Business Development and Subject Matter Expertise support required to drive triple-digit pipeline growth and corresponding revenue growth of opportunities for Cisco Managed SAAS. PAAS, and IAAS Services for US Public Sector customers with data sovereignty, data protection, and delivery at classification requirements.

Effectively collaborated with sales and account management teams to continually improve deal identification and qualification resulting in the doubling of year-to-year pipeline growth of qualified managed services opportunities in both 2017 and 2018. Established process to allow Executive Leadership to focus Sales and BD on increasing deal depth and accurately forecasting signings commitments in 2018 and beyond.

Developed and implemented tools, processes, and training to facilitate efficient small deal qualification, pricing, and a more formal, Shipley- based capture management processes for large deals and Requests for Proposals from Public Sector clients. Large deal, full lifecycle support included: client facing meetings to assess and define requirements, stakeholder analysis, solution definition, developing capture and partnering strategies, creating differentiated value propositions, Price to Win development, facilitating RFI and RFP proposal development, pricing strategy formulation and development, and support to all fact finding, oral presentations, and contract negotiations.

Primary Business Development focal point for the planning and launch of Cisco’s Hosted Collaboration Solution for Defense (HCS-D) – Cisco’s first Impact Level 5 cloud delivered SAAS/PAAS/IAAS service. Teaming with Product Management, Sales, and Partner leadership to develop required launch, sales, and adoption collateral. Lead editor and content creator for the development of required sales collateral across all CNS offerings.

Effectively led the CNS managed services proposal and RFI response teams for all Department of Defense, Federal Civilian, SLED, and Intelligence Community clients, including creation and delivery of unsolicited proposals. Signed Managed Services exceeded $60M TCV. IBM GLOBAL TECHNOLOGY SERVICES, Herndon, VA 1999 – 2016 Project Executive

Results-driven, client focused Program Management leader of strategic Application Development and Maintenance outsourcing, managed services, and IT consulting contract portfolios for customers in Financial Services, Travel & Transportation, Retail, Distribution, Media & Entertainment, and Public Sector industries. Led 300+ person transformational service delivery teams in Waterfall and Agile Application Development and Maintenance, and IT Service Management in matrixed and hierarchical organizations.

Achieved on-time, profitable delivery and organic base growth averaging 30% on each contract through effective financial management, timely, effective service delivery, aligning innovative IT solutions to client business needs, and effective partnerships with clients and internal sales teams.

Achieved average client satisfaction scores of 9 (of 10) with 2+ point improvement on inherited contracts.

Exceptional track record in Program Recovery – bringing troubled programs back to good health – improving IBM financial performance, delivery performance, and client satisfaction using a collaborative, client-focused approach to achieving buy-in, driving synergy, and capitalizing on bringing the best of IBM and its partners to our clients.

Guided execution of large, complex programs for commercial and government clients seeking to implement multi-cloud IT transformation and improved business resilience including the development and testing of enterprise business continuity plans.

Guided process improvements and enhanced technology deployment and support methods resulting in $75M expansion of Managed Print services business at a large “Big Box” retailer.

Quarterbacked initiatives to drive up to 20% cost reduction in service delivery through automation and implementation of new staffing models.

Developed and introduced new IAAS product offerings, delivery and governance models in Mobility, Managed Print, Wireless Networking, and Resilience services. Innovations helped deliver $50M revenue streams in consulting and managed services for commercial customers in retail, hospitality, and a classified Intelligence Community agency. Served as Capture Manager for consulting and strategic outsourcing contracts of

$150M+ for counter terrorism within the Intelligence Community. GEORGE B. ANDREWS JR., PMP adwrd0@r.postjobfree.com PAGE THREE Earlier Career Accomplishments:

Led formation and operation of the largest Java application development organization using waterfall methods at Lockheed Martin supporting major Intelligence Community (IC) Agency and a $50M contract portfolio.

Captured $15M strategic outsourcing engagement for large Intelligence Community Agency using < 80 hours of Bid and Proposal funding.

Led $80M foreign military sales program including procurement, delivery and installation of computing infrastructure and all mainframe / client server software development.

Identified and prioritized new business opportunities in IC Agencies Command and Control Systems generating $1.5B+ in sales. EDUCATION / CERTIFICATIONS

Master of Science, Industrial Administration, Purdue University

Bachelor of Science, Quantitative Business Analysis, Pennsylvania State University

Project Management Professional, Project Management Institute

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