AqueelahF. DeShong

*** **** ***. ***#*

St. Cloud FL. 34769

adwrcr@r.postjobfree.com

407-***-****

OBJECTIVE

To obtain a position in cooperation, where my compassion, work ethic and customer service will be maximized.

PROFESSIONAL BACKGROUND

Over 23 years of customer service experience with a background in Onboarding Coordinator, Office Administration,Transportation and Private Caregiver Demonstrated expertise in handling important financial information with great accuracy and dependability. Ability to work well with others by maintaining positive, healthy relationships and utilizing excellent interpersonal communication skills. Expertise in handling customer complaints with a calm and professional demeanor.

ACCOMPLISHMENTS

OnboardingCoordinator/CSR

● Manage caseload from 150-250, for a CDPAP Medicaid program, Onboarding Initial and Existing Caregivers through the hiring process by gathering required medicals and employment documents, also assisting with scheduling of medical appointments to complete medicals if needed, for Orientation to complete Enrollment process.

● Facilitated 50-100 high volume of inbound and outbound calls daily, assisting with questions on status of hiring process and concerns.

● Completed daily,

weekly and monthly metrics.

● Served as Liaison for over 100 Corporate business travelers arriving in Orlando, Florida.

Administrative/Data Entry

● Screened and catalogued 100 potential cases nightly for 10 attorneys.

● Classified, scheduled, prioritized appointments for clients.

● Attend monthly and bi-weekly meetings to introduce changes in training within the company Trained new hires, on daily duties.

● Accurately facilitated processing cases while interfacing all clients. Private Caregiver/Companion

● Administered care to a elderly client that suffered with Alzheimer's.

● Assisted with daily needs in and out of home such as Medicine Reminders, Bathing, Grooming, Meal Preparation, and transportation to Doctor Appointments and Errands WORK EXPERIENCE

Freedom Care

Onboarding Coordinator

Mar 2021 April 2023

CVS Health/Customer Service Rep 1

Nov 2018 Sep 2020

Private Caregiver/Companion

Sep 2014 Apr 2019

Morgan & Morgan PA/Intake

Feb 2006 Jun 2012

A+ Transportation/Chauffeur

Oct 2000 May 2005

EDUCATION

Life Strides/High School Diploma

Dec 2013

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