Service Representative Security Guard

MARLENE WILLIAMSON

*** ******* ******, ***. **, Brooklyn, NY 11207 E: ************@*****.*** C: 347-***-****

PROFILE

Diligent customer service representative seeking a position in which my communication skills combined with my problem-solving skills. Flexible, can work independently and can handle multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.

EDUCATION

2010- Aviation Customer Care Course Queens NY

2010- Business Employment Skill Course Queens, NY

High School Diploma Jamaica, West Indies

EXPERIENCE

February 2021- Brownville Community Development, Brooklyn, NY

Present Tester

Conducted on location COVID Temperature

Performed In-House Rapid Tests

Assisted Provider with Physical Examinations

Assisted with Medication Verification

Scanned workers, visitors and patients for COVID

Answered phones, sorted mails, copy and print paper work for office

Other duties as assigned

Mach 2015- Submit Security JFK Airport, Queens, NY

March 2020 Security Guard Monitor

Check Passports, Visas and ID Ramp Guard

Escorted passengers, celebrities and diplomats to the departure and arrival gates

Monitored all food services for flights prior to departure

Performed inventory control of Duty Free stores

Review, monitor and check all vehicles utilizing metal detectors

June 2012- Living Positive ` Brooklyn, NY

Feb. 2015 Outreach Worker- Volunteer

Conducted condom distribution in community on weekly basis

Engaged individuals and discuss the importance of safe sex practices

Completed the outreach report and order supplies.

October 2011- Communilife Inc. Dona Rosita II Brooklyn, NY

Feb. 2015 Security Guard

Monitored all traffic in/out the facility

Directed visitors to administration

Performed monthly fire drill

Stabilized the client until EMS/Fire Dept. arrives

Complete incident reports, shift tour reports, shrift transfer meeting and missing client reports

Train new security and vendor staffs to all agency policies and report their performance to Administration

Report all hazards immediately to Administration

Monitor client social activities, employ conflict resolution strategies during disputes.

February 2008- Global Security Associates JFK Airport, Garden City, NY

October 2011 Security Guard Monitor

Check Passports, Visas and ID Ramp Guard

Escorted passengers, celebrities and diplomats to the departure and arrival gates

Monitored all food services for flights prior to departure

Performed inventory control of Duty Free stores

Review, monitor and check all vehicles utilizing metal detectors

August 2007- Atlantic Express Transportation, Brooklyn, NY

March 2008 Customer Services

Monitored all traffic in/out the facility

Directed visitors to administration

Performed monthly fire drill

Stabilized the client until EMS/Fire Dept. arrives

Complete incident reports, shift tour reports, shrift transfer meeting and missing client reports

Train new security and vendor staffs to all agency policies and report their performance to Administration

Report all hazards immediately to Administration

Monitor client social activities, employ conflict resolution strategies during disputes

KEY SKILLS AND CHARACTERISTICS

Critical Thinking

Leadership

Problem-Solving

Adaptability

Handling Pressure

Team Player

CERTIFICATION AND LICENSURE

2013 SBIRT- Screening, Brief Intervention and Referral to Treatment - NYC Department of Health and Mental Hygiene

2013 Understanding, HIV/AIDS: Diagnosis, Treatment and Approached - NYC Department of Health and Mental Hygiene

2013 HIV Testing Module 1 & 2 - NYC Department of Health and Mental Hygiene

2013 Sexual Transmitted Disease (STD) - NYC Department of Health and Mental Hygiene

2013 Fire Guard Certification - NYC Department of Health and Mental Hygiene

2012 New York State Guard License. Eight & Sixteen Hours Training

2008 Metal Detection and Material Awareness

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