Front Desk Security Officer

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Chanelle Miller

Baltimore, MD 21216

443-***-**** ****************@*****.***

A strong Release Tech professional with strong leadership and relationship -building skills Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking individual considered highly ambitious, willing to meet or exceed quotas

• Guest relations • Excellent communication skills • Excellent problem -solving skills

• Ability To Communicate Effectively • Strong Interpersonal Skills • Exceptional Customer Service

• Clinical Experience

FEBRUARY 2021-CURRENT

Concierge Team Member

FIS Staffing Clarksville, Maryland

• Maximized guest satisfaction with prompt service for property-related requests, amenities needs and services

• Handled check-ins and general front desk needs in support of front desk staff.

• Welcome residents home with a smile

• Attend to security matters and front desk customer service

• Postage service for residents

• Help with any queries and or issues

SEPTEMBER 2018-FEBRUARY 2021

Security Officer

Security Officer Linthicum Heights, MD

• Patrolled public areas regularly to detect and resolve unsafe conditions

• Defused conflicts and security issues through effective de-escalation and crisis management techniques.

• Maintain daily records

• Prepared detailed, accurate written incident reports.

• Respond to reports of suspicious or unusual activity. NOVEMBER 2016-MARCH 2018

Release Tech

EDUCATION

AM Trust Cockeysville, MD

• Analyzed departmental documents for appropriate distribution and filing Production based computerized employer managing auto titles as well contracts for customers for over a million car dealerships

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• Assisted various business groups with document organization

• Provide insurance protection

• Conduct Warranty programs and risk management expertise to small business, professional and financial service firms JUNE 2013-AUGUST 2016

Customer Service Cashier

Walmart Arbutus M, Maryland

• Tidied retail floor area, organizing shelves and racks.

• Counted cash drawers before and after shifts and prepared cash bags.

• Enhanced customer satisfaction with fast, knowledgeable service.

• Addressed returns and exchanges and assisted customers with refunds or product replacements.

• Collect payments whether cash or credit

• Issue receipts,refunds,change or tickets

Certificate Medical Assistant May 2010

Tesst College, Baltimore, Maryland

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