AH ALICE A. HOLLIDAY

TRENTON, NJ ***** 609-***-****

adwrbg@r.postjobfree.com

PROFESSIONAL

SUMMARY

To continue the pursuit of my career goals by gaining the knowledge and experience needed through dedicated professionalism and integrity while fulfilling the mission of my employer through diversity. Also to excel through excellent team work and further learnings.

WORK HISTORY EMERGENCY SERVICE ASSOCIATE 05/2021 to CURRENT Rescue Mission Of Trenton 98 Carroll St. Trenton NJ 08609 Developed process improvements to enhance overall delivery of service. Followed up with customers to offer additional support and check resolution satisfaction.

Boosted productivity by offering skilled administrative assistance and client support.

Pleasantly greeted customers and asked open-ended questions to better determine needs.

Provided accurate answers and solutions to customer concerns, inquiries and complaints.

Documented problems and corrective actions to maintain records. Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Trained and taught Number new employees in Year.

Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.

Boosted customer loyalty and improved implementation of solutions by personalizing interactions.

Unloaded, loaded and stocked merchandise.

Suggested additional services to customers in order to meet upsell goals. Maintained and managed customer files and databases. Suggested add-on services that would be helpful to customers and improve bottom line.

Answered approximately Number calls and emails per day to resolve questions and problems.

PALLET BUILDER/MACHINE OPERATOR/MAINTENANCE 10/2021 to 02/2023 Muaser Packing Solutions 6 Litho Rd Trenton NJ 08638 Operated equipment controls console for sorting, transferring and stacking pallets.

Controlled palletizer to arrange packages on pallet and transfer load to storage or delivery platform.

Transferred loaded pallets onto delivery or storage areas. Informed supervisor of equipment malfunction quickly to minimize downtime.

Inspected materials for quality before loading making sure steel buckets had no mistakes in paint,dent and circumference

Adjusted machines to increase productivity for runs. Made sure that products were produced on time and are of good quality. Trained new production staff members on safe and efficient production procedures and proper machine operations.

Assembled products according to changing daily work orders and specific customer needs.

Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products. Inspected products and machines to maintain quality and efficiency. Maintained organized work area by cleaning and removing hazards. Replenished materials and supplies as needed to maintain production. Organized and prepared workstations and materials needed for operations to maximize productivity.

Examined incoming materials and compared to documentation for accuracy and quality.

Followed detailed instructions to operate machines with accuracy and produce quality products.

Set up and ran machinery to produce exceptional products for industrial needs.

Inspected finished products for quality and adherence to customer specifications.

Investigated processing errors and malfunctions, resolving issues with minor machine repairs.

Operated multiple machines simultaneously to meet production requirements.

Operated machining equipment safely with team of operators. Set up and adjusted equipment and properly configured machines for daily operation.

SALES ASSOCIATE 05/2017 to 08/2020

Home Depot Inc

Greeted and helped customers with purchases to boost customer satisfaction

Replenished the sales floor.

PACKAGE HANDLER 11/2017 to 01/2018

United Parcel Service Inc

Scanned and bagged packages to separate for the right destination. INBOUND STOW 09/2014 to 11/2016

Amazon Inc

Stocked incoming merchandise up to 50lb in the appropriate bins according to size by scanning cart, item and bin

Physical activities included climbing the ladders, bending, squatting and standing for 10 hours.

DOOR 07/2013 to 09/2014

JC Penny LLC

Floor Team: Unloaded and separated merchandised from the delivery trucks according to departments

Replenished merchandise on the floor

Set displays according to schematics while rendering customer service t customers that needed assistance.

Target Inc 01/2010 to 04/2013

Utility Team: Set line up to unload trucks on rollers I separated merchandise by department to ensure sales floor logistics according to the computer item placement all while rendering excellent customer service.

NURSE ASSISTANT 05/2007 to 11/2009

Princeton Medical Systems

I monitored patients including vital signs

Provided patient escort and attended to the patient's needs Led group meetings

Collaborated with nurses and doctors about the patients treatments ELECTRICIAN/LABORER 06/2003 to 04/2004

Rasmussen Electrical

Installing electrical service

Installed Residential/Commercial electrical outlets, switches, lighting All aspects of electrical work.

ASSISTANT MANAGER 10/1992 to 07/2002

Wawa Inc

Determined the hiring and firing of employees

Trained and scheduled staff for work

Additional duties included

Inventory control, ordering & receiving, marketing products Handled money Management including payroll.

EDUCATION Mercer Med Tec, Trenton, NJ

LIBERAL ARTS CONCENTRATIONS PSYCHOLOGY AS 2012

Mercer County Community College, West Windsor, NJ

IBEW, Atlanta, GA 05/1991

Georgia Adult Education Institute GED 1987

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