Administrative Assistant Customer Service
Resume:
MARY CUDDINGTON
Washington, MI *****
***********@*****.***
Seeking a position to support a company with great communication, organizational and customer service skills. Authorized to work in the US for any employer
Shift Lead
Walgreens - Shelby Charter Township, MI
December 2018 to Present
Opens and closes the store in the absence of store management, assists and coaches other team members, maintains accurate inventory, department pricing, price changes, ensures a clean and orderly store, cashier procedures and all other duties assigned.
Ops Supervisor
JCPenney - Chesterfield, MI
March 2018 to December 2018
Develops and executes daily plans to meet and exceed customer service requirements, while maximizing the quality and productivity of their designated area. Works closely with management to ensure prompt efficient and accurate handling of merchandise. Monitors the productivity and accuracy of team members. Ensures all team members have specific responsibilities and there is an equitable distribution of workload. Additional duties include pricing, signing, scheduling. Pharmacy Technician
Meijer Pharmacy - Washington, MI
August 2015 to March 2018
Responsibilities
Receives written prescription or refill requests and verify that information is complete and accurate. Maintains proper storage and security conditions for drugs. Answers telephones, responding to questions or requests. Fills bottles with prescribed medications and type and affix labels. Assists customers by answering simple questions, locating items or referring them to the pharmacist for medication information. Prices and files prescriptions that have been filled. Development Leader
JCPenney - Sterling Heights, MI
August 2007 to August 2015
M
WORK EXPERIENCE
Started as a retail associate from 8/2007 to 11/2013, operating cash registers and keeping department floors organized and cleaned. In Dec 2013, I started training as a lead for 4 months. In March 2014, I accepted promotion of lead expert. In this position, I received the truck of stock, unloaded pallets, broke down merchandise, and pushed to floor while supervising people throughout the day, making sure everything on floor and behind the scenes was organized and in order. In Feb 2015, I took on the position of development leader. I supervise the misses department, take the leader on duty (LOD) shifts and manage associates during scheduled shift. I keep departments clean, organized, and safe for customers. When needed, I operate cash register, do price changes, inventory control, returns, and department coverage. Co-Owner/Administrative Assistant
Premier Building Maintenance
2003 to 2012
Performed clerical tasks, weekly payroll for employees, advertised, prepared invoices and proposals, and ran business related errands. Also properly fulfilled the following duties: Portrayed a professional image; promptly and courteously answer the telephone; maintain company correspondence and accounting files; produce invoices and maintain payment record for billing; inputting data; assist with planning and execution of all appointments; perform filing, data management, drafting and editing short office memos; and assist with all other office administrative duties. Owner/Lead Teacher
Mary's Miracle Daycare - Sterling Heights, MI
2003 to 2007
Responsibilities
Observe and monitor children's play activities. Sanitize toys and play equipment, maintain a safe play environment. Keep records on individual children, including daily observations and information about activities, meals served, and medications administered. Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention. Support children's emotional and social development, encouraging understanding of others and positive self-concepts. Create developmentally appropriate lesson plans, read to children and teach them simple painting, drawing, handicrafts and songs. Perform general administrative tasks, such as taking attendance, editing internal paperwork, billing, and making phone calls.
Cleaning Lead
Top Gun Building Maintenance
2001 to 2003
Schedules and supervises other cleaning staff, train, supervise and monitor the quality of work of other cleaners, order and stock all needed equipment and supplies per guidelines, maintain professional appearance and supervise use of cleaning equipment, report daily to the manager, informs the manager of all activities and any needs prior to the shift's end, clean building floors and walls by sweeping, mopping, scrubbing, or vacuuming them, gather and empty trash, clean and polish furniture and fixtures, clean windows and mirrors, and dust furniture, walls, machines, and equipment. Owner/Lead Teacher
Mary's Miracle Daycare - Sterling Heights, MI
1994 to 2001
Responsibilities
Observe and monitor children's play activities. Sanitize toys and play equipment, maintain a safe play environment. Keep records on individual children, including daily observations and information about activities, meals served, and medications administered. Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention. Support children's emotional and social development, encouraging understanding of others and positive self-concepts. Create developmentally appropriate lesson plans, read to children and teach them simple painting, drawing, handicrafts and songs. Perform general administrative tasks, such as taking attendance, editing internal paperwork, billing, and making phone calls.
High school
• Keyboard 60 WPM
• Customer Service
• Clerical Experience
• Pharmacy Technician Experience
• Shift Management
• Office Management
• Pricing
• Commercial Cleaning
Customer Service — Proficient
September 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Customer Focus & Orientation — Proficient
September 2018
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Administrative Assistant/Receptionist — Expert
October 2020
Using basic scheduling and organizational skills in an office setting. Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Well organized, service-oriented professional committed to upholding the positive image of an organization with customers and employees.
EDUCATION
SKILLS
ASSESSMENTS
ADDITIONAL INFORMATION
• Assertive, hardworking achiever possessing a strong personal motivation for success have earned an excellent reputation based on dedication, quality of effort and versatility. Technical Skills
• Excellent customer service skills
• Good attention to detail
• Proven ability to stand, stoop, bend, and stretch for extended periods of time
• Ability to work individually and inside a team
• Superb ability to understand and follow verbal and written instructions
• Planning and organizing meetings
• Maintaining and restocking office supplies
• Producing documents and reports
• Excellent communication and writing skills.
• Able to work independently and under pressure also
Contact this candidate