Customer Service Representative
Resume:
Brittinie Terry
Columbus, OH *****
adwr5q@r.postjobfree.com
Authorized to work in the US for any employer.
Acquired skills & knowledge:
Excellent and professional telephone etiquette
Knowledgeable of managing and maintaining office schedule Open, sort, and distribute incoming mail/messages, including faxes and email. Utilized expert data entry skills to ensure accuracy when entering highly confidential information. Account Verification
Impeccable written and verbal communication skills Proficient data entry and clerical skills
Strong organizational skills
Excellent interpersonal and communication skills
Proficient proof-reader
Additional Skills:
Data entry
HIPAA
Insurance Verification
Medical Records
Medical Scheduling
Patient Care
EMR Systems
Medical Billing
Efficient in Microsoft office
Customer service
Clerical experience
Communication skills
Computer literacy
Computer skills
Oracle
Hospital Experience
Technical Skills:
Proficient with Microsoft Office Systems (including Microsoft Word, Microsoft Excel, Microsoft Outlook) Data Entry Skills
Strong 10-Key
Work Experience
Luxottica
Real Soft, Inc. - Cincinnati, OH November 2021 to August 2022 Answering calls for new customers through Ray Ban to ensure customers receive their eyewear also sales and shipping information.
Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention. Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations.
Torrid - Columbus, OH December 2020 to October 2021 Data Entry- Customer Service Representative
Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry. Review data for deficiencies or errors, correct any incompatibilities if possible and check output. Research and obtain further information for incomplete documents. Apply data program techniques and procedures.
Utilized expert data entry skills to ensure accuracy when entering confidential information. Generate reports, store completed work in designated locations and perform backup operations. Scan documents and print files, when needed.
Keep information confidential.
Insert customer and account data by inputting text based and numerical information from source documents within time limits.
Respond to queries for information and access relevant files. Comply with data integrity and security policies.
Ensure proper use of office equipment and address any malfunctions. Remedial Home Health Care - Westerville, OH (Part Time) April 2015 to December 2022 Home Health Aide
Provide health care services in patients residences. Perform domestic and household tasks.
Transport and accompany patients to doctors office or to hospital. Administer simple prescribed medications.
Assist with client’s personal care activities.
Monitor patients (vital signs, temperature, respiration, etc) and report on their condition. Maintain patients care records and document provided services. Assist patients with mobility and physical therapies/exercises. Instruct and counsel patients and families on diet and exercise. Collect routine specimens.
Provide companionship and basic emotional or psychological support. Central Ohio Surgical Associates, OH October 2011 to April 2013 Medical Assistant/Front Office Receptionist
Front desk receptionist verifying insurance, scheduling appointments. Surgeons’ direct assistant, Patient care training and patient prep. FML filing. Responsible for the accurate data collection/entry, per appropriate demographics, financial and medical information. Insurance verification (Medicare, Medicaid)
Filed and scanned office paperwork
Entered data into department database for visitor and user activity records. Commended by Office Manager for excellent customer service and 100% accuracy with data entry assignments. National College, OH April 2010 to April 2011
Receptionist
Answering all incoming calls, scheduling appointments Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, and data entry.
Performed all administrative duties requested by school lead Administrative Assistant Entering data on a spread sheet
Education:
Associate Degree in Medical Assistant
National College-Columbus - Westerville, OH March 2009 to May 2011 High School- Columbus Public Schools - Columbus, OH May 2009 to June 2009 Certifications and Licenses:
CPR Certification- Certified Medical Assistant
Contact this candidate