ZOË WRISLEY

360-***-**** / adwr4f@r.postjobfree.com / www.linkedin.com/in/zoewrisley / Akron, OH 44302

SUMMARY

A professional and motivated IT/Business Strategy self-starter with a Master’s in User Experience Design and two (2) Bachelors in International Relations and French. Experience building and managing databases, MS Office 365 administration, updating web-based applications, answering trouble tickets, and building client-facing relationships. Outside of IT work, designs and facilitates learning enrichment programs for public schools. Mentors elementary, middle, high school, and college students. Active in community programs and non-profits. WORK EXPERIENCE

State and Federal Communications – Akron, OH February 2019 to present B2B company offering web services, consulting, publications, and a legislative tracking database for government relations industry leaders.

CLIENT EXPERIENCE COORDINATOR January 2023 – present Responsible for enhancing the customer/user experience for the company website products. The products include legislative databases, guidebooks, and supplemental resources for governmental affairs professionals and lobbyists. Customers include Fortune 500 companies.

● Executing UX practices, user advocacy, and implementing universal design ideals as a client advocate & user experience researcher.

● Creating and conducting usability studies; facilitating user interviews; designing user surveys, feedback protocols; analyzing, compiling, and reporting results to stakeholders.

● Spearheaded a project collecting user insights used to drive decision-making for design changes and product improvements.

● Project results included new functionalities to enhance the user experience and advocating for accessibility features. Knowledgeable in WGAC standards. IT DATABASE ADMINISTRATOR & ASSISTANT February 2019 – December 2022 Managed the ticketed help-desk assistance, databases and upgrades, data integrations, event updates, webpages, newsletters, & client experience.

● Built databases; administered and managed existing databases for internal users; imported

& exported data; pulled data & analytics by running SQL queries; organized and transferred data between users via integrations.

● Communications management for external clients and users; conducted A/B testing; sent out weekly and bi-monthly newsletters to clients.

● Posted community events to the intranet; managed employee attendance at events; facilitated follow-up surveys after events.

Bridge the Village - Akron, OH November 2021-Present A 501(c)3 non-profit organization that works to connect vulnerable community members with the resources they need to succeed. Works with youth and families to combat learning losses, provide mentoring opportunities, meet emergency needs, and address systemic problems. The organization focuses on Akron, OH, and works with and in Akron Public Schools. PROGRAMMING AND SITE COORDINATOR

● Main site supervisor connecting all facilitators and supervising programs, managing students in a classroom setting.

● Design and implement supplemental learning programs to address community needs; support students and teachers; prevent violence; encourage positive development, and promote equity and inclusion within Akron schools.

● Coordinate learning enrichment programs for elementary, middle and high school aged students; design activities and structure for programs during school hours and out-of- school-time programs. Use a whole child-focused approach (academics + social-emotional learning).

● Post job listings, review resumes, schedule interviews, discuss qualified candidates to assemble an internship team.

COMMUNITY PARTNER ADVOCATE through Kent State University for Bridge the Village

● Advocate for the needs of a local non-profit in the University setting, provide support the non-profit executives, and address community needs.

● Use my academic and UX research skills to enhance programming and advocate for suitable technological support.

● Attend bi-weekly meetings to network and collaborate with other CPAs from different organizations.

Kent State University - Kent, OH June 2019 – July 2019 STUDENT COUNSELOR AND SUPERVISOR

● One of two (2) nightly supervisors for fifty (50) students overnight during KSU summer camp for Firestone’s performing arts programming. Strong leadership role. Venture Data - Kent, OH January 2016 – May 2019

A political and market research company and data collection center. QUALITY ASSURANCE SUPERVISOR May 2017 – May 2019

● Supervised calls, trained new employees, administrative duties. Assured non-biased data was collected efficiently.

SURVEY INTERVIEWER January 2016 – January 2017

● Collected unbiased data, read interview script, coded data accordingly. Called interviewees and guided their surveys.

EDUCATION

KENT STATE UNIVERSITY - Kent, OH

Master of Science in User Experience Design December 2022 College of Communication and Information

● UX Research, usability testing, qualitative research studies, and user-centered design

● Courses: design thinking, information architecture, accessibility, research, usability

● Took additional courses in music performance

Bachelor of Arts in International Relations May 2020 College of Arts and Sciences

● Minor in Political Science

● Involved in extracurriculars, a business empowerment club, and collegiate activities Bachelor of Arts in French

College of Arts and Sciences May 2020

● French language and culture

● Studied abroad in European countries

SKILLS

● MS Office (365 Admin, Word, Excel, Outlook, Access, PowerPoint)

● Database administration/relational database development, SQL Server, HTML

● Advanced French, Intermediate Spanish

● Creative thinker, independent learner, musician, artist AWARDS AND CERTIFICATES

● Acknowledgement Award - Bridge the Village - 2022

● ElectHer alum - 2020

● The Extraordinary Administrative Professional Certificate by SkillPath - 2020

● Koru Meditation and Mindfulness Certificate - 2020

● Akron Edge alum - 2019

● Peer Leader Certified - 2017

VOLUNTEER WORK

● Board Member - Bridge the Village - June 2022-present

● Mentor - iCARE Mentoring, Akron Public Schools - 2019-present

● Volunteer - Akron Snow Angels (serving homeless) - 2023

● Usher - Porthouse Theatre - 2013-2022

● Work projects – United Way – 2019-2022

● Food distributor - Good Samaritans Hunger Center - 2019-2020

● Financial Advisor - Kent Kulture Executive Board, Kent State University 2019-2020

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