RENÉ Janean BENSON

Chicago, Illinois ***** C: 773-***-**** adwr49@r.postjobfree.com http://www.linkedin.com/in/renejbenson Summary

Technical Director, Project Management Professional, Professional Scrum Master with MBA in eBusiness/MIS

• Developing and driving Strategic Initiatives and Long-Range Planning, Portfolio Management, Total Cost of Ownership.

• Proven capability to implement strong transformational programs that deliver against near term targets while positioning the business for long term success.

• Effectively spearheading operations, budget and staff management. Implementing Cost Optimization Strategies.

• Manage full life cycle projects for quality product delivery, enforcing Project Management best practices and development standards, meeting time and budget constraints, utilizing agile and waterfall methodologies.

• Expert skills in web and mainframe development for external and internal use. Infrastructure and Performance tuning, establish and support large multi-server farms to support portal and client facing environments.

• Extensive Offshore and Near Shore Management and Coordination.

• Proven record to integrate legacy systems with sophisticated systems, custom and packaged software integrations multimillion-dollar cost savings.

• Installation and upgrades of Vendor Products and integration with existing systems; Financials, Asset Management, Customer Relationship Management.

Experience

OpenBet/Endeavor, Chicago, IL – Director Technical Account Management/Program Director; Global PMO 1/2021 to 4/2023

• Management of Enterprise Online Gaming and Sportsbook Operations – multiple client sites and jurisdictions.

• Manage Software Implementations and Upgrades, Enhancements, and Customizations. Hardware installations and Rack standups. Multiple 3rd party product integrations

• Compliance and Regulatory Adherence. Working with strict State Regulations, Compliance and Audits requirements.

• Manage T&M resources, budgets and financials.

• Customer account and satisfaction management, Communications, Status reports, Project management, QA/UAT, Incident management and Problem Resolution.

• AWS migrations, Performance improvements, Roadmaps, Product improvements. Developed new Change Management and Release Protocols.

Motorola Solutions, Chicago, IL - Program Manager/Scrum Master; Actionable Data Insights 11/2019 to 11/2020

• Management of Enterprise Data Hub Program; support of 11 business unit’s data integrations, analytics, metrics, transformations; mergers and acquisitions, legacy integrations, and retirements.

• Scrum Master; Jira and Confluence; Daily Stand up, Prioritization, Planning, Retrospectives

• Continuous Improvement optimizing workflows and standardizing processes to speed time to market and deliver quality outcomes.

• Managed Tableau and Infrastructure upgrades.

• Managed Alation Implementation training and adoption.

• AWS migration to RA3 proof of concept management. Reviewing, analyzing and comparing product features, financials and contract terms and conditions, scoring and ranking alternatives.

• Textual ETL Analytics and Artificial Intelligence POC projects.

• Delivered Budget reductions, financials (Capex and Opex). Reduced budget by $34M due to Covid challenges by resource reduction, restructuring licenses and negotiating vendor contracts. CVS, Buffalo Grove, IL - Program Manager Consultant; Member Experience & Compliance 05/2018 to 09/2019

• Managed Federal Trade Commission project compliance initiative to implement data management and security tools; Splunk and Data Guard. Infrastructure and Application remediation of government applications.

• Managed Merger of National Health Care Plan into CVS Systems.

• Managed Multiple Member Experience integrations for client implementations. Managed development of custom extracts and tools for client reporting needs, raw data delivery, client training and data analysis.

• Managed development of custom cost and financing options.

• Managed Medallia extract process for client branding needs and survey creation.

• Client Implementation: Direct client contact and team integration to meet deliverable requirements and timelines. Integration of Eligibility, RxClaim, PeopleSafe, Avaya and IVR data to track member calls through their lifecycle.

• Led brainstorming sessions with clients and internal teams to achieve goals and meet objectives.

• Managed Model Office testing teams through various delivery and member implementations.

• Worked with Infrastructure, Enterprise Data Warehouse, Client Online Services, Enterprise Service Team, People Safe Application team, IVR application teams, Telephony and Telecom teams, Clarity, Jira, Chat. Exelon, Chicago, IL - Enterprise Asset Management IT Manager Strategic Projects and Operations 02/2011 to 12/2017

• Portfolio Owner Operations management, Production support, Project manager, Staff management.

• Manage the EAM Functional maintenance team, Asset Suite/PassPort, Maximo and Bolt-On applications, meeting SLA's and Performance metrics. Strict Regulatory and Compliance requirements; NERC, FERC, CFR810, SOX.

• Successfully managed the split of the Enterprise Management team between business units without loss of productivity, effectively meeting cost optimization objectives. Reduced head count by 75%, and 9-million-dollar cost saving.

• Multiple strategy initiatives – Cost Maintenance Optimization, Strategic Provider Program, EDI replacement, Infrastructure Replatforming, Agile and Kanban introduction, Apptio, Managed multiple upgrades and integration initiatives.

• Drove business KPIs through rapid iteration of customer-facing product features.

• Managed Multiple Mergers, Acquisitions and Divestitures, utility companies, nuclear plants, power plants, and retail companies.

• Extensive analysis, integrations, conversions; Cloud, SaaS, Mobile, Web, Mainframe.

• Successfully remotely managed many project initiatives, resulting in millions of savings and performance improvements; using ITAM, Agile and Waterfall methods, Maximo upgrade, TIBCO to Fusion conversion, Netsuite, Cloud Migration, Nuclear Promise, Fitzpatrick integration, Generation acquisitions, Utility GIS implementations, Team Connect, Material Request task elimination project, Sentinel Implementation, HRPC initiatives, PassPort Upgrade to Asset Suite, Infrastructure Upgrades/Migrations, “Cost to Achieve” initiatives, Netsuite, Planview, Documentum, Windows OS, IE and SQL upgrades. Aon Hewitt, Chicago, IL/Remote - HR Portal Technology Manager 02/2008 to 02/2011

• Responsible for management of high profile HRPortal Portfolio, all release and enhancement implementations, Welcome Season’s annual enrollments and year-end processes.

• Strategic Alliance with the Benefits Outsourcing practice.

• Customer and Client Management relating to custom products.

• Implemented Project Management and methodologies.

• Managed multiple Enterprise applications following SDLC and Agile deployments.

• Partnered with business to determine release scope and requirements. Redesigned business process to improve performance. Delivered detailed feature roadmaps that included action items and project targets.

• Designed and redesigned of existing client facing portals.

• Directed on-shore and off-shore development teams.

• Established standards and guidelines Managed US and Canadian Health protections.

• Web testing of client portals and delegation to appropriate development teams using TFS,

• Worked with multi-national teams of technicians, engineers and business partners.

• Managed the implementation of the Canadian environment from the ground up; infrastructure, configuration, application, Disaster Recovery. Language Localization.

• Collaborated with the global team to resolve customer IT support cases. Led triage on product bugs and feature requests. Coventry Health Care, Downers Grove, IL/Remote - Strategic Project Manager 02/2007 to 02/2008

• Strategic Project Management of multiple project teams implementing long term, large scale strategic projects across 48 states.

• Cross-Functional project coordination across multiple business areas incorporating vendor software, legacy development, web development, database redesign and warehousing.

• Projects resulted in multimillion-dollar cost savings while adhering to all government regulations.

• Project teams consisted of architects, programmers, analysts and project managers. Teams implemented all projects successfully and flawlessly within time and budget. Projects include claim systems, EOB distribution, Lockbox technology, Medicare COB's and vendor products.

• Responsible for all budgeting and personnel management. SXC Health Solutions, Lisle, IL - Implementation Manager/Solution Consultant 02/2006 to 02/2007

• Conversion and implementation of pharmacy adjudication management software.

• Managed and implemented large client PBM's.

• Set-up Project Management Office, incorporating all PMBOK guidelines.

• Worked closely with outside vendors and clients to ensure timely error free conversions and implementations without member impact of Pharmacy Adjudication software RXClaim, establishing formulations and benefit rule sets, EDI transmissions.

• Managed multiple complex conversions and installations simultaneously on AS400.

• Developed and implemented PMO processes, established templates and procedures to successfully implement projects for reproducible and less timely client implementations. Resulted in millions of dollars in cost savings. Encore Business and Management Consulting, Chicago, IL - Director of eBusiness 02/2000 to 02/2002

• Managed projects and led teams in web development, mainframe development and AS400 development.

• Projects include new development, reengineering, and enhancements.

• Led strategic e-business initiative to successfully launch new division of start-up company.

• Oversaw departmental operations, including staffing, training and purchasing.

• Controlled multimillion-dollar budget.

• Influenced company direction participating in development of strategic plan and company mission.

• Created specialized developmental units to ensure quality project implementation.

• Implemented the use of the Rational Suite for project development across the organization.

• Built rapport and conducted seminars for prospects and established clients to promote products and project strategy. Provided expertise, responding to client questions and concerns. Researched and purchased new technology to best serve company and client needs.

• Directed multiple customized projects, including reengineering of web purchasing system and configuration of data warehouse for revenue systems. Developed ETL tools for data conversions. Provided training in data management and structured programming for optimal team performance.

• Clients in the financial, retail, insurance, healthcare, personalization, manufacturing and transportation industries. Benson Consulting, Chicago, IL – President; Software/Business/Project Management Consultant 02/1997 to 02/2011 President - Responsible for client relationships, project management and strategy. Defined all aspects of product delivery from concept through implementation. Spearheaded multi-layered projects developing websites and custom application programs. Directed client contact to determine needs and best technological solutions for maximized business efficiency, consisting of business plan creation, process modeling, requirements gathering, use-case creation, component-based development, database modeling and creation, script-based testing, project documentation and user manuals, legacy integration project implementation and finalization. Developed multiple databases and data warehouses, conversions, and transitions from legacy software to new technologies. Established Project offices and specialized developmental units consisting of full life cycle teams. All Phases of SDLC.

• Clients included: Northern Trust, Allstate/Encompass Insurance, Lawson Products, Boise Cascade Direct Marketing, Boise Cascade Products, Experian, Metromail, Walgreens, Ameritech, Chicago Board of Trade Clearing Corporation, Whirlpool, Allied Worldwide. Education and Certifications

• MBA: eBusiness/MIS with Distinction, DePaul University, Kellstadt School of Business

• Bachelor of Science: Medical Technology and Computer Career Program, with high honors, DePaul University

• Project Management Professional, Project Management Institute.

• Professional Scrum Master, Scrum.org.

• Textual ETL Analyst certification, ForestRim Technologies.

• Business Process Reengineering Certificate, Learning Tree International.

• Java Programming Certificate & Business Process Reengineering Certificate, Learning Tree International.

• Visual Basic Certificate, cw Costello.

• MT(ASCP) Medical Technologist Certification, American Society of Clinical Pathology.

• IEEE member

• American Health Insurance Plans member, multiple courses

• SPOC certification in progress

• AWS Certification in Progress

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