Contractor

Rodolfo Hernandez

*** *. ******** ** ***** Park IL 60181 (630) 930 - 4121 ***************@*******.***

Professional Experience:

Rude Investments

Self-Contractor for numerous jobs throughout the Midwest- January 11,2022 to current

Common support areas include account access, network troubleshooting, and software/hardware issues.

Troubleshoot network printers, hardware, software, mobile devices, and account access issues.

Handle New Hire / Termination account procedures and device procurement

Troubleshoot network or VPN access issues, commonly related to MFA devices, DHCP, or DNS settings.

A/V and new network installations

Deliveries with a CDL liscense

Document additions or changes to the Network scheme for resourcing and integrity.

Handle a rapid pace of inbound calls and tickets for various technical related issues.

Ceva Logistics

CDL A local/regional driver- Elk Grove Village, IL 60007 – May 2019 to January 04, 2022

Transport goods throughout the Chicagoland area and Midwest

Inspect truck, work as needed, and pick up and deliver on time

Know how to use a ELD log book

Lucky Haulers

CDL A Over the road driver- Elmhurst, IL 60126 – November 2018 to May 2019

Transport goods on a flatbed throughout the United States

Inspect truck, work 14 hours a day, and pick up and deliver on time

Know how to use a ELD log book

Flash Trucking

CDL A regional driver- Cicero, IL 60804 – March 2018 to November 2018

Transport goods in a dry van throughout the Midwest

Inspect truck, work 14 hours a day, and pick up and deliver on time

Know how to use a ELD log book

Treat truck as my own

First Student

School Bus Driver – Villa Park, IL May 2017 to December 2017

Transport students safely and promptly to school

Insure permission of students arriving safely

Assure every route is inspected which includes mechanically and clean

Complete pre-trip and post-trip vehicle inspections

Ensure safety and healthy environment of all students

Amazon

Warehouse and Flex driver- Naperville, IL 60563 – October 2016 to January 2018

Drove a forklift

Loaded vehicles

Also delivered with Amazon flex

Worked in teams

Uber and Lyft

Self-Contracted Local Driver – Chicago Area, Illinois – November 2015 to January 2018

Local driver for residents and tourists in Chicago

Assure that vehicle is maintained in excellent condition and cleaned regularly

Assist riders to load and unload baggage

Provide superior customer service with a sense urgency, safety, and kindness

Demonstrated ability to deal professionally with unforeseen circumstances or delays

Clean and appropriate appearance, customer friendly ad intellectual individual with desire to exceed expectations

Managed my own payroll

Blue Cross Blue Shield

Bilingual Advocate Specialist -Naperville, Illinois - November 2013 to November 2015

As a member service specialist some of my main responsibilities include: review member account cancellations, reinstatements and all types of payment inquiries. Handle billing, correspondence, medical claims, processing, membership services, and benefits

Advocate members for open enrollment qualifications. In some cases follow appropriate guideline for member special enrollment periodic qualifications. Insure effective dates changed according to enrollment process. Check new enrolled members billing adjustments if needed. Explain benefits advantages to their procedures coverage levels and if available price procedures.

Clerical duties include: send member correspondence letters, submit appropriate refund and premium invoices, and appropriately request COB.

Advocate for medical claims to be reviewed for reconsideration. Request for claims to be adjudicated and processed in accordance of BCBS benefit level either by provider or specialist/ hospital or physician place of service.

Accomplished all work duties by utilizing a variety of databases and private company systems. Professionally exceed exceptional attention to detail and exhibit high performance accuracy.

Exercising good judgment, acts responsibly in the customers and the company’s best interest.

Understand and comply with company’s role expectation as a Customer Advocate Specialist. Follow policies and procedures across multiple lines of business and multiple products.

Walgreens, Pharmacy Technician

Hillside IL, February 2013- November 2013

Knowledgeable in laws of pharmacy operation and medication preparation

Familiar with software Intercom Plus system

Process patient prescriptions from drop off to pick up

Verify major insurance eligibility and doctors written prescriptions

RadioShack, Assistant Manager

Bensenville, IL and Lombard, June 2007- June 2012

Follow corporate inventory policies

Exceed monthly and yearly sales district expectations

Responsible for hiring new employees

Education:

College of Dupage Current

Software Programming Degree

Northern Illinois University Attended 2016

B.S. Bachelors in Electrical Engineering

College of DuPage Class of 2015

A.A. Associates Art in Computer Science

A.G.S. Associates General Studies in Computer Engineering

Jewish Vocational Service Class of 2012

Pharmaceutical Technician License

York Community High School Class of 2007

Skills/Qualifications:

Critical Thinking

Client/Vendor Relations

Project Management

Resource Management

LAN/WAN

Fluent in English and Spanish

CDL Class A and B

Endorsements in Doubles/Triples, Tankers, Hazmat, Passenger, and School Bus

Demonstrated leadership and supervisory skills

Manage the financial aspects of the department

Excel in customer service

Medical Terminology

Microsoft Excel/Word/Power Point/Office

Medical Insurance Verification

Medical Law and Ethics

Electronic Troubleshooting

Pharmaceutical Technician

Money handling

REFERENCES

Available upon request

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