Daniel Reeve

**** ***** ******* ******, ***

Ruskin, FL 33573

203-***-**** (M)

adwr2u@r.postjobfree.com

Summary

A highly experienced professional with extensive experience that encourages interaction with all levels of Managers and Frontline Employees at Fortune 500 clients to enhance outcomes, project goals and bottom line impact. Supervised the conducting of the required analysis to identify areas of opportunity and growth. Created efficient action plans to improve business processes, maximize efficiencies and reduce overall telecommunication expenses. Implemented numerous system best practices to manage voice, data and mobile network assets. Developed, tested and verified report metrics to track and measure relative project objectives. Coordinated team efforts to ensure success with current and new products/processes that were truly beneficial to the customer. A team player who realizes that goal attainment is a result of solid planning, preparation and desire to deliver. Industry and technology aware with an eye toward innovation and product advancement.

Toolbox

Tangoe CommCare Management Platform (CMP)

SAP Business Objects – Ad-Hoc Reporting – Responsible for client facing training in the use of this tool.

Microsoft Office Products – Advanced experience utilizing Excel, Word, Visio, Project and PowerPoint History

Cass Information Systems Greenville, SC

Project Manager August 2019 – June 2020

I was project lead on new software implementations. I developed the statement of work and detailed project plan. Coordinated and delivered key project goals. Managed critical path and communicated status to key stakeholders. I ensured client satisfaction by owning the client relationship and being sensitive to individual needs. Tangoe, Inc. Orange, CT

Service Delivery Manager October 2003 – November 2017 Platform Implementation – Lead or consult on software implementations. This includes development of statement of work and project plan. Coordinate and deliver key project goals. Manage critical path and communicate status to key stakeholders. Conduct ample training to empower the client to exploit system efficiencies inherent with the platform. Ensure client satisfaction by owning the relationship and being sensitive to individual needs. Accomplishments:

• Led 14 Projects and was a key contributor in over 100 complex software implementations with positive outcomes saving up to 20% in annual telecommunications spend. Created curriculum with documentation and delivered on- site and/or web based application training to well over 500 client employees in the following industries:

Banking/Finance

Insurance

Healthcare Delivery

Technology

Consumer Products

Transportation/Leisure Travel

Energy

Manufacturing

Government/Defense

Education

Oakwater Associates, LLC Watertown, CT

Owner July 2001 – October 2003

Contracted with clients to reduce and stabilize telecommunication costs through invoice analysis, carrier contract negotiation and network consolidation. Provide project management services for telecommunication services procurement and implementation. Produced bottom line savings averaging 10-20% annually. USCO Logistics Naugatuck, CT

Director of Telecommunications July 1996 – July 2001 Managed telecommunication infrastructure for voice, data and mobility services. Oversaw and negotiated national vendor agreements. Capitalized on relevant proven technologies to increase productivity and reduce expenses 15-20% annually. Coordinated efforts of team to support corporate mission to deliver value and exceed expectations of USOC’s clients.

Early Career 1981 – 1996

1987-1996: Telecommunications Engineer at St Vincent Medical Center in Bridgeport, CT maintaining all telecommunication equipment in the main facility and satellite locations. 1985-1987: Worked at North East Telephone in Milford, CT servicing Nortel PBX equipment to clients located in southern New England

1983-1985: Employed at TIE Communications in Shelton, CT as a Field Service Engineer to provide product support and training

1981-1983: Attended Central Connecticut State College while working full time as an electronics technician repairing and testing telecommunications equipment at National Telephone in South Windsor, CT Personal

Education

Central Connecticut State College – General Studies Military Service

U.S. Navy 1977-1981 – Aviation Electricians Mate 3rd Class Petty Officer – Honorably Discharged Served 3 Western Pacific deployments aboard aircraft carriers the USS Enterprise and the USS Ranger Interests and Hobbies

Volunteering with local churches and community activities Reading books on personal development and history

Worldwide Travel

Golf

References

Lester Delgado (Former Supervisor)

Manager of IT Business Applications - Tangoe Inc

201-***-**** (Mobile)

Tom Nevins (Former Supervisor)

Director Solution Architecture - Tangoe Inc

203-***-**** (Mobile)

Karen Donnelly (Former Supervisor)

Vice-President Business Application Support - Tangoe Inc 603-***-**** (Mobile)

Rich Lena (Former Supervisor)

Vice-President Global Support- Tangoe Inc

203-***-**** (Mobile)

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