Service Representative Call Center
Resume:
Corrine Rocha
#ReadytoWork
Las Vegas, NV *****
**************@*****.***
"I'm a hard worker, reliable, team player."
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
L.A. Care Health Plan - Remote
September 2021 to May 2022
Working remotely-My role as a CSR, I received inbound calls from Members requesting current eligibility information. Requesting a new or replacement of their medical cards, requesting updates to demographic changes.
Help and assist members with new changes to their policies. Assist new members enrolling in health plan.
• Assisted members with balance or payment transactions.
• Conflict resolution
Customer Service Representative/Sales Agent
U-Haul International - Remote
July 2020 to August 2021
Working remotely- My role as a CSR, I received inbound calls from potential customers and helped guide them through the rental process, agreements, and policies.
• Meet sales goals through unit reservations and rentals
• Provided exceptional customer service and professionalism to all our customers
• Appointment-setter for customers requesting parts added to their vehicles
• Answered general questions
• Resolved customer information and complaints
• Assist with online orders and credit card transactions Educator/Teacher
Hill and Dale CDC - Las Vegas, NV
October 2009 to May 2020
• My duty to provide a safe learning fun environment for all students in my care. I provided them with clark counties approved curriculum and all available resources.
• Other responsibilities:
• Communication with parents, staff, & health dept.
• Anecdotes
• Training
• Workshops
• CPR
• First•Aid
• Fire drills
• Conflict Resolution
• Parent/Teacher conference in person/phone/online
• Microsoft/excel/PowerPoint used for sending out letters to parents/staff/organization for training staff/ or fundraisers, memos to staff
• Staff meeting's
• Front office responsibilities when needed: filing, taking payments, answering phones, taking messages and phone transfers. Faxing, printing documents and logging them in to files. Customer Service/call center/sales
UNLV Thomas and Mack Center - Las Vegas, NV
October 2004 to July 2009
• Ticket sales
• Costumer services
• Translating Spanish
• Call center
• Conflict resolution
• Phone sales
• Phone orders
• Online sales & orders
• Emails with updates or changes to season/tickets/or will call tickets
• Transfer calls
• Empathetic to others rather a costumer, co-worker/employee on the phone, email or in person
• Multitask
• Work in fast paced environment
• Work in a timely manor
Education
70 college credit hours in Education
CSN - Las Vegas, NV
September 1999 to May 2006
High school diploma or GED
Pearsall High School - Pearsall, TX
May 1991
Skills
• Classroom Management (10+ years)
• Curriculum Development (10+ years)
• Early Childhood Education (10+ years)
• Fundraising
• Office Administration
• Teaching (10+ years)
• Tutoring
• Computer Literacy
• Computer Skills
• Microsoft Office (10+ years)
• Microsoft Powerpoint
• Excel
• Problem Resolution
• Bilingual fluent reading and writing Spanish (10+ years)
• Conflict Management
• Special Education
• Customer Service (5 years)
• Organizational Skills
• Phone Etiquette
• Time Management
• Typing (10+ years)
• Filing
• Data Entry
• Call Center
• Spanish
• Schedule Appointments
• Scheduling
• Translation (10+ years)
• Math
• Childcare
• Microsoft Excel
• Administrative experience
• Front desk
• English
• Microsoft Word (10+ years)
• Public speaking
• Leadership
• Bilingual
• Experience with children
• Communication skills
• Classroom experience
Languages
• Spanish - Fluent
Certifications and Licenses
CPR
August 2022 to August 2024
First Aid CPR AED
June 2019 to June 2021
Nv Subtitute License Pre-K -12th Grade
August 2022 to August 2027
Assessments
Customer Focus & Orientation — Proficient
September 2020
Responding to customer situations with sensitivity Full results: Proficient
Customer Service — Familiar
September 2020
Identifying and resolving common customer issues
Full results: Familiar
Call Center Customer Service — Familiar
September 2020
Applying customer service skills in a call center setting Full results: Familiar
Data Entry: Accuracy — Proficient
September 2020
Entering data quickly and accurately
Full results: Proficient
Inside Sales — Proficient
October 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Sales Skills — Familiar
September 2020
Influencing and negotiating with customers
Full results: Familiar
Scheduling — Familiar
September 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Active Listening — Proficient
October 2020
Actively listening and appropriately responding in conversations Full results: Proficient
Verbal Communication — Proficient
October 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer service — Familiar
September 2020
Identifying and resolving common customer issues
Full results: Familiar
Call center customer service — Familiar
September 2020
Applying customer service skills in a call center setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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