Service Representative Patient
Resume:
BERTHA A GONZALEZ
Long Beach, CA 90806
THE CHILDRENS CLINIC 2006-PRESENT
have work for The Children’s Clinic for pass 15 years. During this year’s have work in
different departments. started as a front office. Then moving to patient service representative,
Patient enrollment services and Care Coordinator.
Front office
EMR, Bilingual
Verified eligibility medical/ private insurance
Collect payments provide patient with any necessary forms
Schedule appointment, Answer phone, send messages, check in patient
Patient Service Representative
Answer multiple calls, transfer call
Schedule appointment send messages to nurses and providers
Answer phone for 10 different office The Children’s Clinic.
Patient Enrollment Services
Enroll patient Covered California
My Health LA — No cost health plan for low income families
Care Coordinator
Referral patient to specialty, contact patient with approval authorization, provide patient with
specialty information. Help schedule appointment if transportation needed to appointment
would range patient transportation. Complete forms for durable medical equipment. Submit
prior Authorization for medication. Answer called from patient, specialty office and health
plans.
EDUCATION
Southern California Regional Center, Medical Assistant -2003
Cabrillo High School — Long Beach, CA — Graduated 2002
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