Eric McCrary

High volume customer service oriented with a proven ability to multi-task.

Chicago, IL 60617

adwqzj@r.postjobfree.com

+1-773-***-****

High volume costumer service and profitability oriented. Effectively communicate written and verbal instruction to prospective and current staff. Initiate teamwork by self example utilizing a positive consistent work ethic. Planograms, resets, displays, stocking, and inventory. Emphasis on accurate signage, point of sale communications, and weekly promotion verification. Proficient in ms office for retail applications. Monitor facilities to ensure a clean safe shopping environment. Work Experience

HVAC technician

Sears Home Services Transformco LLC - Hoffman Estates, IL May 2012 to August 2021

1. Perform repair and preventive maintenance of residential heating and cooling system. Make appointments for sales consultants for client. Contact district technical manager to update on field activity and client service status. Advise on opportunities for maintenance agreement for potential future maintenance and repair savings.

Tax preparer assistant

Jackson Hewitt - Chicago, IL

January 2011 to April 2012

Greet incoming clients and coordinate tax preparation appointments. Enter federal and state income tax data into JH net software. Notify client of the results. Verify identification and dispurse refund payments. Call center customer service representative.

Account manager

P.V.G Consulting - Frankfort, IL

July 2010 to November 2010

B2B energy consumption consultant. Secure fixed rates for current and future operational cost. Access credentials, verify usage, and process signed documents. Assistant Manager

Liberty Food Corp - Chicago, IL

April 1998 to December 2009

Enforce corporate policy to ensure efficient business operations. Assume full responsibility in the absence of the owner and corporate officers. Interview and candidates for employment. Evaluate personnel for promotion or performance improvement. Order merchandise, supplies, and coordinate contracted projects. provide a secure working and shopping environment. Observe premises by operating security surveillance systems, and work with local law enforcement Commodities Trading Floor Clerk

Paine Webber Inc - Chicago, IL

August 1996 to March 1998

Assisted agricultural desk and pit brokers with contract and other pertinent documentation. Established communications between various departments. Provide accurate information regarding the execution and status of working contracts. Chicago board of trade. Brach Candies, Merchandising and sales AAA Chicago Motor Club, Road Service Operator

Adia Personnel Services - Oaklawn, IL

September 1991 to March 1996

Promoted and presented products to major food chain managers and buyers. Monitored existing accounts while securing and building new accounts. Negotiated contracts, built product displays, and managed vendor relations.

Road service operator.

Provided emergency road service assistance to members. Get location, vehicle description, nature of request, and member information during service calls. Education

Associate in Science (AS) in Business and Hvac

Kennedy-King College - Chicago, IL

January 2010 to January 2013

Universal Technicians license in HVAC/ High, Medium, and Low temperature applications.

Kennedy King College - Chicago, IL

January 2010 to January 2012

Certificate of Completion in Computer basic and Microsoft office Congressman Hayes family investment center - Chicago, IL January 2001 to January 2001

Skills

• Customer service, Public relations, Retail management, Reprographics, Records management, Accounts receiveable/payable, Bank deposits, Inventory, General offce procedures, and an extensive knowledge of office equipment operations and maintenance.

• Time Management

• Microsoft Office suite (10+ years)

• Surveillance (10+ years)

• Project Coordination

• Account Management

• Negotiation

• Recruiting

• Planograms

• Contract Negotiation

• Refrigeration

• Mechanical knowledge

• Controlling experience

• Customer service

• Vendor Management

• Merchandising

• Management

• Project Management

• Business Development

• Inventory control

• Sales

• Administrative experience

• Service Technician Experience

• Electrical Experience

• Purchasing

• Equipment Repair

• Strategic Planning

• Troubleshooting

• Boiler

• HVAC

Awards

Top performers, National captains choice, and national ranking of number 2 technician. My ranking at the time of my resignation was number one in the nation. I

August 2021

Awarded masters best of the best 2021. In previous years I accumulated over 17 awards in various aspects of the industry.

Masters Captain's choice

August 2021

My technician's ranking at the time I resigned was number one in the nation. Certifications and Licenses

EPA Universal Certification

April 2012 to Present

Residential and commercial maintenance, repair, or replacement of climate control systems. EPA Certification

HVAC Certification

EPA Type III

Journeyman HVAC

EPA Type II

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