David Berube

* ********* ******, *******, ** ****0

978-***-****

adwqxr@r.postjobfree.com

Profile

Customer service and manufacturing-oriented business alumni with good mathematical skills, assembling abilities, advanced technical knowledge base, phone assistance, proficient in Microsoft Office, highly organized, effective troubleshooting skills, multi-tasker, detail oriented, creative, willingness to always learn and a strong and professional work ethic. Seeking an administrative, tech support/call center, help desk or a data entry position, preferably within an office environment to utilize my capabilities.

Education

Merrimack College, Girard School of Business North Andover, MA

Master of Science in Business Administration December 2017

Concentration: Management GPA: 3.0 Dean's List

Merrimack College, Girard School of Business North Andover, MA

Bachelor of Science in Business Administration August 2016

Concentration: Management GPA: 3.0 Dean's List

Northern Essex Community College Haverhill, MA

Associate’s degree in Computer Information Systems May 2014

Concentration: Computer Applications GPA: 2.9 Dean's List

Certifications: Computer Applications, Information Technology and Help Desk December 2013

Experience

Dollar Tree Tewksbury, MA

Customer Service Representative & Cashier May 2022 - August 2022

●Greeted customers warmly and provide excellent customer service

●Assisted customers in locating items, answering questions, and providing product information

●Stocked shelves with merchandise, ensuring that all products are properly labeled and priced

●Received incoming shipments of merchandise and ensure accuracy of order

●Maintained a clean and organized store environment

●Processed sales transactions accurately and efficiently

●Operated cash register and handle cash, credit cards, and checks according to established procedures

●Monitored inventory levels and restock shelves as needed

●Followed company policies and procedures for loss prevention

●Participated in promotional activities such as setting up displays and organizing special events

●Provided feedback on customer trends and suggestions for improvement

●Performed other duties as assigned by management

Flagship Press Inc. North Andover, MA Scanning and Packaging Associate March – May 2021

●Inputted data into computer software to check inventory and tracked orders to ensure boxes were received to correct address

●Packaged MCAS exams for shipment to schools throughout the New England area; organized boxes onto pallets and scanned barcodes into the computer system

●Vacuum sealed magazines, packaged products, mailers, bank transaction slips and other printed products to be shipped to needed businesses, packed boxes and envelopes with promotional items and information to other businesses

●Taped boxes, printed labels and created envelopes for use with MCAS testing

●Updated inventory by scanning pallet’s unique barcode into the computer

●Confirmed through Excel software that data was entered correctly

●Transferred inventory with pallet jacks

Stop and Shop Andover, MA

Grocery Clerk May 2020 – July 2020

●Stocking shelves, creating displays and making sure store stays neat.

●Unpacking chilled products from freezer rooms to place on sales floor shelves

●Unboxing milk and placing in refrigerators

●Rotating products to guarantee freshness for customers

●Stocking shelves throughout store aisles and storing overstocked products in back storage room

Raytheon Andover, MA

Temporary Assembler C January 2020 – February 2020

●Performing assembly operations to circuit board components from the directions of operation instruction sheets, blue prints, process sheets, samples and assembly drawings to manufacture new and returned customer products

●Inspecting components of circuit boards through use of microscope to ensure the correct assembly from process sheets

●Integrating diodes, chips, insulation and other components onto boards with soldering iron and departmental machines

●Verifies workmanship and product quality standards as they relate to specific assembly operations

●Collecting data, preparing and maintaining circuit board operations, data entry through written or electronic media, as required or directed by supervisor

●Storing, handling, use and disposal of hazardous waste chemicals

Walgreens North Reading, MA

Customer Service Associate January 2019 - May 2019

●Provided excellent customer service by assisting customers with their shopping needs, answered customer inquiries, and resolved customer complaints

●Completed customer transactions on the cash register

●Reconciled cash register drawers at the end of every shift

●Stocked store shelves and end-caps with merchandise when delivered to the store

Stop and Shop North Andover, MA

Temporary Customer Service Associate April 2019

●Provided friendly customer service as a cashier to customers during April 2019’s 11-day strike in New England locations

●Scanned customer’s selections at checkout, bagged items, and maintained a neat register area and kept sales floor clean

●Helped assist store in opening and closing responsibilities, cashed out and helped secure register till, and worked 12 hour shifts to assist customer’s questions and complaints

Ocean State Job Lot North Reading, MA

Soft line & Sales Associate July 2018 - November 2018

●Unpacked clothing boxes from inventory, hung and sorted clothes on racks throughout the store, printed tags and labeled clothing items with correct SKU numbers

●Moved and adjusted clothing displays, organized shelves, created signs with item name, price, SKU number and discounts

●Provided friendly customer service for the front end department, rang and bagged customer’s items, and scanned customer’s insider cards for any discounts

UPS Chelmsford, MA

Seasonal Driver Helper December 2017

●Delivered up to 300 packages, some over 50 pounds per shift to neighborhood houses throughout Boxford, MA

●Obtained customer’s signatures with electronic DIAD device for required items

Whole Foods Market Andover, MA

Customer Service Associate September 2014 – September 2017

●Cashed out and bagged customer’s orders; balanced the cash drawer with upwards of $600 per drawer, per shift

●Assisted in store closing duties, retrieved shopping carts and counted register till

●Maintained register area and ensured a clean customer friendly environment

Marshalls North Reading, MA

Front End Associate November 2013 – September 2014

●Maintained a clean store environment, vacuumed entrance carpet and swept store floors, washed mirrors, cleaned windows and clothes hangers, dusted shelves, carefully moved items to clean shelves

●Helped team unpack new clothes and organized products in stock room

Skills

Assembling, manufacturing and mechanical skills, critical thinking, creating Word documents & PowerPoints, documenting actions & solutions, active listener, sending email, advanced excel skills such as pivot tables & formatting, data entry, looking up common computer solutions, designing web pages using HTML & CSS, installing software, advanced in Microsoft Systems and Windows software, excellent written & verbal communication expertise, ability to work independently and working well with others.

Contact this candidate