Lolita Carson

Killeen, Texas *****

*** **** ******, **** *

254-***-****,

Email: adwqxo@r.postjobfree.com

OBJECTIVE

Seeking to obtain a remote customer service representative position, and make use of the training acquired, to gain valuable experience and provide the necessary skills acquired to provide accurate and effective transmission of customer data, as well as provide professional customer service experience.

●Knowledge regarding calculating and collecting payments for credit cards.

●Knowledge regarding submitting, following up on, and appealing claims

●Data entry of appropriate account information

●Credit card account maintenance

●Filing billing disputes

●Account refunds

●Order tracking

●Customer application submission assistance

●Provide product related information and updates.

●Credit line increase requests

●Complaint tracking

●Deposit and savings account maintenance

●Trouble shooting

●Knowledgeable in medical terminology

●Knowledgeable in EOB

●Medical claims submission

●Medical coding

●Administrative skills

EDUCATION

Purdue Global University- 07/2018- 08/2019

Medical Billing/Coding Certificate,

GPA: 3.22

Medical Assistant Certificate, 07/05/2017- 05/2018

GPA: 3.22

Relevant Coursework

●Medical Law & Bioethics

●Medical Terminology

●Human Anatomy & Physiology I & II

●Online Professionalism in Health Care

●Medical Office Management

●Medical Coding and Insurance

●Medical Coding, I & II

●Medical Insurance and Billing

●Reimbursement Methodologies

PROFESSIONAL EXPERIENCE

TeleTech Holdings

Customer Service Representative 11/2020 - 04/2023

Serviced credit card accounts for Bank of America Customers as well as filing fraud and billing disputes.

Updated customer account information, processed credit card payments, processed credit card accounts refunds.

Ajilon/ Hostess

Healthcare Screener 04/2020 – 07/2020

Screen each employee for any signs or symptoms of Covid19 before entry into the facility.

Compile and file data received from each employee into computer system.

Heights Home Health, Harker Heights, Texas

Caregiver 05/2015-01/2020

●Perform cough assist using the cough aid vest.

●Take vital signs and check patient’s PTINR-Prothrombin Time and International Normalized Ratio

●Administer breathing treatments.

●Change ostomy and colostomy bags.

●Removal and insertion of catheters

●Check blood glucose levels, administer insulin shots if needed.

●Bathe and groom patients, change and turn patients every 2 hrs.

●Feed patients

Freedom Home Health, Columbus, Georgia

Certified Nursing Assistant 07/2008–11/2014

●Performed activities of daily living for patients in their homes cooked, light house cleaning, ran errands.

●Aided patients with getting in and out of bed, reminded patients of medications,

●Assisted patients from the bed to wheelchairs.

●Completed patient’s laundry, aided patients with activities, and daily exercise.

CERTIFICATIONS

●CPR Cardiopulmonary resuscitation and First Aid

●AED Automated External Defibrillator

SPECIAL SKILLS AND KNOWLEDGE

●Coding Guidelines

●IDC-10-CM, PCS and CPT®

●HSCPS Level II

●Modifiers and Surgery

●Human Anatomy& Physiology

●Medical Terminologies

●Compliance

●3M Coding and Reimbursement System

●Nuance Quantum

●Effective in handling telephone calls

●Type 35 WPM

●MS Word and Excel

●Familiar with the procedures of common coding

●Good communication skills

●Detail oriented when dealing with proofreading paperwork.

Contact this candidate