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Security Representative Customer Assistance

Location:
Fredericksburg, VA
Salary:
140000
Posted:
April 25, 2023

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Resume:

David J. Sampson

**** ***** **** **.

Fredericksburg, VA, 22401

619-***-****

adwqwg@r.postjobfree.com

PROFESSIONAL SUMMARY

Served 22 years of Active-Duty Service in the United States Navy with 18 years of Information Technology experience. An organized, adroit, and conscientious proactive leader with a robust foundation in computer concepts. Strong analytical skills, an advocate for developing new methods, approaches, and procedures in support of mission accomplishment.

Country of Citizenship: United States of America

Veterans Preference: 10 points (CPS)

Date Available: IMMEDIATELY

CERTIFICATIONS, TRAINING and SCHOOL HISTORY

Bachelor (BSIT) of Science in Information Technology: Specialization in Digital Investigations

Cisco Certified Network Associate (CCNA)

Intel SYS SEC AWARE IC-ISSA5.0 Security+ CE

M DMS LCC OPR/ADMIN Microsoft Windows Server 2012

DOD Info Assurance Awareness USMAP Computer Operator Apprenticeship

Information System Administrator Defense Network Operations Center Supervisor

EKMS Manager USMAP Internetworking Technician

Special Security Representative (SSR) SCI Networks

System Administration Solaris 10 Networking Tech TCP/IP INTRNTWRK MGT

Public Key Infrastructure (PKI) Trusted Agent/LRA

Implementing and Configuring Cisco Storage Networking Solutions (ISNS)

CLEARANCE

Top Secret/SCI Clearance/CI Poly.

TECHNICAL EXPERIENCE

HARDWARE: Cisco fiber channel switches, CISCO routers, Dell servers, McAfee & Juniper Firewalls, TACLANE, VOIP, VTC Tandberg, SECTERA and Secure Terminal Equipment.

SYSTEMS: Microsoft Windows® operating systems 2000, 2003, Win 10, XP, UNIX, Linux, CENTRIXS, CND Intrusion Detection System Afloat, Defense Messaging System (DMS), Consolidated Afloat Networks and Enterprise (CANES). COMPOSE 2.0, Windows NT.

NETWORKING: TCP/IP, ISO/OSI, Ethernet, FDDI, VPN, SSH, PGP, PKI, HIPPA.

TOOLS: LAN Manager, CISCO Routing, McAfee/Norton Virus Protection Utilities, Active Directory, Microsoft Office, Domain Controllers, Microsoft Exchange, McAfee Suite.

LANGUAGES: WINDOWS, LINUX.

PROFESSIONAL EXPERIENCE

Jacobs Solutions (Contract Position for Department of the Army) Nov 2021-Present Configuration Analyst\Systems

Responsible for ensuring internal quality processes are in place to ensure accountability for information, configuration policies and procedures in support of IT support functions for classified and unclassified IT products and services.

Maintained and monitored G6/Gisa systems configuration to ensure data integrity and aavailability of network applications and functionality of the Trojan network.

Assisted in developing and maintaining configuration policies and procedures.

Conducted security scans, continuous analysis, and manage network/client access to maintain secure procedures, tools, and environment.

Responsible for ensuring internal quality processes are in place to ensure accountability for information and configuration items for network assets.

Responsible for managing and populating the G6/Gisa CM database with current ASPC asset information.

Conducted physical audits at multiple ASPC sites to verify CI information ensuring one hundred percent accountability of IT assets for G6/Gisa networks.

Responsible for validating audit scan results to validate network baseline stability.

Drafted audit reports and requesting post-audit data calls with Network Site Leads to amend potential audit findings.

Reviewed and recommended changes to existing configuration processes.

Drafted a configuration management "Vision Map" review of industry maturity levels for configuration management practices.

Assisted in the development of Configuration and Change Management SOP’s and other technical documentation to support G6/Gisa operations in accordance with current government policy.

Provided system configuration support and assisted in the configuration of company applications and based on changing business requirements.

Assisted in the development and management of the G6/Gisa SharePoint website to facilitate document sharing and communication among clients and IT staff.

Experience with all phases of complex projects, including ideation, development, and implementation of IT security practices.

Experience with creating and presenting reports to all levels of corporate structure.

Solutions Development Corporation (Contract Position for Department of the Navy) Dec2019-Oct2021 Senior Systems Administrator

Responsible for a wide range of IT support functions for classified and unclassified assigned customer requirements, maintaining a detailed knowledge of customer needs related to various tailored IT products and services.

Conducted security scans, continuous analysis, and manage network/client access to maintain secure procedures, tools, and environment.

Monitored, prioritized, and responded to assigned customer service requests through the STRIKEJIRA ticketing system.

Perform Level I/II/III Active Directory functions such as creating and maintaining user accounts, managed Group Policy Objects (GPOs) policies within Active Directory unlocking accounts, password change requests, configuring user permissions, fixing corrupted profiles, mapping user settings, and creating distribution groups.

Managed the installation and integration of Windows systems fixes, patches, updates and software enhancements to Linux and Windows servers ensuring the availability of network applications and functionality of the network.

Maintained data files and monitored systems configuration to ensure data integrity.

Plan and scheduled the installation of new or modified hardware, operating systems, imaging or reimaging of workstations and application software for users.

Managed user and service accounts, network rights, access to systems and equipment.

Maintained systems configuration and backups.

Continuously monitor, and STIG Windows 2008R2, 2012R2 and 2016R2 servers monthly, in accordance with DISA STIG compliance.

Responsible for monitoring computer systems for potential compromise, intrusion, deficiency, significant event or threat to the security posture and security baseline.

Developed SOP’s and other technical documentation to mitigate future anomalies in accordance with current government policy.

GDIT (Contract Position for Department of the Army) Jun2018-Sep2019

Senior Systems Administrator

Responsible for managing multiple servers independently.

Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.

Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

Monitors, prioritize, and respond to assigned customer service requests through service desk tracking system (SCSM).

Document incident status and solutions using incident database tools.

Performed advanced hardware and software troubleshooting and research in order to recognize, isolate, diagnose, and resolve information systems problems and issues.

Manage all aspects of INSCOM classified assets, Active Directory user accounts, Full-Service Directory requests (FSD) and SIPRNet tokens.

Displays a strong understanding of the Windows 10 architecture, Active Directory, GPO analysis, Local Group policy configuration in assisting with IT initiatives as required.

Resolve customer-reported issues thoroughly by applying attention to detail, research/analysis of the issue and, delivering quality service to INSCOM and GISA end users worldwide.

Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.

Develop SOP and other technical documentation for the ESD infrastructure IAW with current

Government policy.

SC3/GDIT (Contract Position for Department of the Army) Mar2018-Jun2018

Senior Systems Administrator

Manage multiple servers independently.

Apply and manage all required patches on servers.

Develop current trends and performance reports on usage and system problems to brief senior leadership and, update IT procedures.

Remediate server vulnerabilities.

Conduct security scans, continuous analysis, and manage network/client access to maintain secure procedures, tools, and environment.

Develop and manage SharePoint site to facilitate document sharing and communication among clients and IT staff.

Resolve customer-reported issues thoroughly by applying attention to detail, research/analysis of the issue and, delivering quality service to end users.

Migrated servers from Windows 2008R2 to Windows 2012R2

Continuously monitor, and STIG Windows 2008R2 and 2012R2 servers on a monthly basis.

Installed and configured Cold Fusion software.

Marine Corps Center for Lessons Learned/MCCLL

(Contract Position for the Marine Corps) Quantico, VA

Microsoft Windows Server System Administrator/ Cyber Analyst Apr2017-Jan2018

Provided technical and administrative support to MCCLL analysts in support of the MCCLL-LMS and MCCOLIS applications.

Attended round-table meetings with upper management to explain software upgrade processes, vulnerabilities, and the ramifications of such upgrades.

Created and maintained user accounts, managed Group Policy Objects (GPOs) policies within Active Directory unlocking accounts, password change requests, configuring user permissions, fixing corrupted profiles, mapping user settings and creating distribution groups.

Maintained data files and monitored systems configuration to ensure data integrity.

Responsible for monitoring computer systems for potential compromise, intrusion, deficiency, significant event or threat to the security posture and security baseline.

Provided technical analysis to upper management on PC security violations and computer networks.

Recommended technical and procedural solutions for network defense to mitigate identified threats.

Utilized BMC REMEDY ticketing system to manage system software events, create and track trouble tickets for MCCLL analyst and track all system outages/restores, upgrades, changes, and software releases.

Drafted Information Assurance (IA) policies and operational methods in support MCCLL operations.

Developed SOP’s and other technical documentation for the configuration of the MCCLL-LMS application IAW with current government policy.

Responsible for the operational upkeep of 28 servers and 24 take-home laptops to include implementing STIG’s, making sure laptops were equipped with latest software and system updates, which was paramount in providing DNS, email, and web services to MCCLL analyst supporting the Marine Corps.

Responsible for installing, configuring, troubleshooting, and updating required system software to all servers to ensure the availability of network applications and functionality of the network.

Planned and develop information systems' security procedures and policies to ensure the integrity and availability of systems, networks, and data.

Planned and arranged for upper management to attend conferences via SVTC desktop Tandberg.

NIOC/NSA NAVY FT. Meade, MD

Information Systems Chief Technician/Honor Guard Nov2015-Jun2016

Division Chief of Honor Guard, awaiting NSA’s Clearance adjudication process.

Led a team of 20 Sailors in the proper rendering of honors during Military events, Ceremonies and Funerals located in the greater Ft. Meade area.

Coordinated and attended 25 funerals for Deceased Military Veterans.

COMDESRON50/NAVY Manama, Bahrain

N6A/Information Systems Chief Technician Dec2014-Nov2015

EKMS Program Manager, responsible for ensuring internal quality processes are in place to ensure accountability for information and material for Tier 2 accounts.

Develop training and ensure compliance with Communications Security (COMSEC) or Electronic Key Management System (EKMS) regulations and procedures.

Conduct EKMS spot-checks/ inspections to ensure all Tier 2 Communications Security (COMSEC) material throughout the Command is properly distributed, safeguarded, and disposed as required.

Responsible for maintaining periodic updates within the Electronic Key Management System (EKMS) to include updating the Command’s Emergency Action Plan (EAP) for proper handling, safeguarding, accounting, destruction, and disposition of COMSEC material in crisis situations.

Resolve a variety of networking problems, analyze system deficiencies, and initiate corrective actions.

Install, configure, troubleshoot, and maintain hardware and software to ensure the availability and functionality of the network.

Managed installation, configuration, and networking of system devices, operating systems software, and applications throughout Fleet/Shore networks.

Office of Naval Intelligence/NAVY Suitland, MD

PKI Trusted Agent/Sysadmin/Information Systems Chief Technician Dec2009-Nov2014

Oversaw operations of the Navy’s largest 24/7 Special Intelligence Communications Center.

Led a team of 8 military personnel and 12 Civilians managing the Enterprise Service Helpdesk in timely resolution of 10,000 IA trouble tickets for ONI Echelon three commands, CNO staff and VIP customers in the National Capitol Region.

Coordinated testing activities, documented problems, and assisted in their resolutions.

Attended round-table meetings with upper management to explain software upgrade processes, vulnerabilities, and the ramifications of such upgrades.

Conducted routine hardware and software audits of SCI systems for compliance IAW configuration guidelines.

As Special Security Representative, was directly responsible for certifying SCI clearances for ONI analysts via the Joint Personnel Adjudication System (JPAS) and Scattered Castles.

Managed and issued over 7000 JWICS/SIPR DoDIIS PKI Certifications as a Trusted Agent using the BMC Remedy Action Request System (ARS).

Maintained data files and monitored systems configuration to ensure data integrity.

Provided technical and administrative support to ONI analysts with the Multimedia Message Manager(M3).

Created and maintained over 3000 M3 user accounts, managed Group Policy Objects (GPOs) utilizing Active Directory along with organizing OU's (Organizational Units) placing users, groups and computers where see fit.

Identified, resolved, and tracked PC security violations.

Provided technical analysis to upper management on PC security violations and computer networks.

Plan and develop information systems' security procedures and policies to ensure the integrity and availability of systems, networks, and data.

Monitor computer systems for potential compromise, intrusion, deficiency, significant event or threat to the security posture and security baseline.

Recommended technical and procedural solutions for network defense to mitigate identified threats.

Identified port requirements, power specifications, and rack space to implement new servers and switches.

Drafted Information Assurance (IA) policies and operational methods to support SPINTCOMM operations.

Monitored and evaluated systems; plan, coordinate, and executed Cyber threats; and analyze network scan results.

Follow intrusion and escalation processes and procedures IAW with current government policy.

Ran queries & reports to identify highest environmental threats; perform ePO server backup.

Conduct daily briefings to senior leadership, as required by the government.

NAVCOMTELSTA/NAVY Manama, Bahrain

Communications Watch Officer / Network Operations Center Supervisor May2008-Nov2009

Responsible for the operational upkeep of 36 UNIX servers, 24 Cisco routers, and 4 Windows 2003 servers which is instrumental in providing DNS, email, and web services to Naval ships entering and leaving the 5th Fleet Area of Responsibility.

Managed the DNS and IP firewalls for the Indian Ocean Region to include implementing DNS

Blackhole lists, adding/removing specific routes to the routers, and managing/implementing

Firewall policies protect Naval ships’ networks entering and leaving the Indian Ocean Region.

Applied appropriate configuration commands to routers and switches for network specifications and security policies.

Plan and provide technical support services, including installations, configuration, troubleshooting and customer assistance and fault isolation for all network components such as routers, switches, modems, VOIP and VOSIP phones. Install, configure, maintain, and upgrade network components. Troubleshoot and resolve network production problems.

Provided 24/7 end to end user support for customer service software, disaster recovery and data base reconstruction.

Backup and restore data, manage, and update directory information, monitor equipment status, and update servers with current user accounts.

Utilized BMC REMEDY ticketing system to manage system software events from “cradle to grave” tracking all system outages/restores, upgrades, changes, and release.

Responsible for ensuring all systems were migrated from the previous antivirus server while maintaining accessibility.

Installed, configured, and administered McAfee antivirus server; discovered & transferred clients to newly installed systems.

Documented network problems and resolution for future reference creating a continuity book; perform troubleshooting analysis of servers, workstations, and associated systems.

Work with other systems developers to design, develop and test applications to assure quality conformance to the enterprise architecture.

Performed a variety of system administrator tasks dedicated to the support of government customer's i.e., monitoring firewalls, creating rules within firewalls, troubleshooting outages, implementing FCR’s (Firewall Change Request), and IDS blocks.

Responsible for operations and maintenance of perimeter defense system configurations, system backups and recovery, monitoring systems status, managing configurations and documentation to ensure data integrity.

Coordinated and performed troubleshooting for networks, firewalls, load balancers, and other customer anomalies such as email, web and VPN.

Develop SOP and other technical documentation for the IDS infrastructure IAW with current

government policy.

USS Boxer/NAVY San Diego, CA

System Administrator/Information Systems Technician Dec2004-Apr2008

Created and maintained user accounts and policies within Active Directory unlocking accounts, password change requests, configuring user permissions, fixing corrupted profiles, mapping user settings, and creating distribution groups.

Constructed automated backup schedules and templates using Windows Backup and Veritas Backup Exec in order to backup user profiles, user mailboxes, public folders, and shared folders

resulting in quick recovery of deleted files and folders.

Recovered and restored Microsoft Exchange and over 1000 e-mail accounts providing minimal downtime and allowing users to send and receive e-mail.

Responsible for proper Naval message handling, troubleshooting system outages, and providing customer support to fleet and shore commands in the San Diego area.

Resolve a variety of networking problems analyze system deficiencies and initiate corrective actions. Install, configure, troubleshoot and maintain hardware and software to ensure the availability and functionality of the network.

Operate and perform system monitoring, fault isolation, circuit restoration of communication suites in the frequency spectrums afloat and ashore to include communication paths, input and output devices, cryptographic devices, interface equipment and patch panels.

Radiant Mercury system administrator. Performed network and computer system administration activities (file allocation, backups etc.)

Maintained data files and monitored systems configuration to ensure data integrity.

NSGD/NAVY Diego Garcia

EKMS Manager/Classic Wizard Operator Jan2004-Nov2004

EKMS Program Manager, responsible for performing all duties of the Electronic Key

Management System to include receipt, handling, issuing, safeguarding, accounting, and

disposition of classified material for a military and civilian accounts.

Conducted EKMS spot-checks/yearly inspections to ensure all Tier 2 Communications Security

(COMSEC) material throughout the Command were properly received via Defense Courier

Service (DCS), distributed, safeguarded, and disposed of as required.

Responsible for maintaining periodic updates within the Electronic Key Management System

(EKMS) to include updating the Command’s Emergency Action Plan (EAP) for proper

handling, safeguarding, accounting, destruction, and disposition of COMSEC material in crisis

situation.

Managed and integrated cryptologic information systems and networks that provided tactical or

strategic operational intelligence to Tactical Commanders and Strategic Planners both ashore

and afloat.

Maintained all aspects of the Navy's HFDF network, a vital member of the CLASSIC

WIZARD Advanced Tactical Ocean Surveillance System team, providing information and

communication pathways vital to the lifeline of mission capabilities and operational readiness.

FITCPAC/NAVY San Diego, CA

CTO/Cryptologic Technician Operator Nov2000-Dec2003

Three years of indepth experience in installation, configuration, operation, analysis, and maintenance DOD/U.S. Navy JWICS WAN/LAN C4I networks, and computer systems. Baseline

configurations to include independent workstations, client-server suites, and/or web server

platforms which are certified to operate at or below the SCI level.

Monitored and performed all operations of the Defense Messaging System automated

communications suite. Responsible for backing up and restoring data, message corrections,

managing and updating directory information, monitoring equipment status and updating

servers with current user accounts.

*Transferable skills include:

Communication (written/verbal), Works Independently, Self-motivated, Problem-solving, Research, Time management, Analysis, Organization, Planning, Leadership, Decision Making, Troubleshooting, and Prioritizing.

GENERAL ADMINISTRATIVE SKILLS

Robust interpersonal abilities, including written and verbal communication skills working with other systems developers to design, develop and test applications to assure quality conformance to the enterprise architecture.

Keen ability to work with sensitive and confidential material in proper handling, safeguarding, accounting, destruction, and disposition of COMSEC material.

Advanced organizational and multitasking abilities: Plan and provide technical support services, including installations, configuration, troubleshooting and customer assistance and fault isolation for all network components.

Extremely proficient in Microsoft Office: Word, PowerPoint, Excel, Outlook. Maintained data files and monitored systems configuration to ensure data integrity.

Exceptional organizational, time management, and prioritization skills demonstrated by managing installations, configuration, and networking of system devices, operating systems software, and applications throughout Fleet/Shore networks.



Contact this candidate