Carolyn Smith *

Hello

I’m Carolyn Smith

**** ******** ******

Baltimore, Maryland 21206

(443) 810- 2474

adwqvs@r.postjobfree.com

Professional Summary

Knowledgeable and dedicated customer service professional motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Proven ability to establish rapport with customers to resolve issues. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Reliable and driven, with strong time management and prioritization abilities. Goes above and beyond expectations to ensure quality in every task. Skills

● Excellent written and verbal

communication skills

● Works well under pressure and an

effective problem solver

● Great multi-tasker and team player

● Wonderful time management skills

● Extremely reliable and dedicated

● Great customer service skills

● Problem solving and critical thinking

skills

● Organizational and emotional

intelligence skills

● Excellent multitasking abilities

Experience

2021 - 2023

Department of Public Safety and Correctional Services CJIS -Central Repository, Baltimore, Maryland - ADMINISTRATIVE SPECIALIST II

● Provided services to customers, such as order placement or account information.

● Mailed letters, promotional material, or other important information.

● Created, maintained, and entered information into databases.

● Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

● Operated electronic mail systems and coordinated the flow of information, internally or with other organizations.

2003 - 2005

Department of Public Safety and Correctional Services CJIS -Central Repository, Baltimore, Maryland - Office Services Clerk II

Carolyn Smith 2

● Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

● Locate and attach appropriate files to incoming correspondence requiring replies.

● Mailed and received and reviewed mail correspondence regarding court documentation.

● Completed forms in accordance with company procedures.

● Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Education

PTC Career Institute, Baltimore, Maryland - Acquired Data Entry Certificate Waterson Skill Center, Baltimore, Maryland - Data Entry Strayer Business College, Baltimore, Maryland - Senior Clerk Typist

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