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NATALIA VELA

214-***-**** Coppell, TX adwqv2@r.postjobfree.com linkedin.com/in/natalia-m-vela CERTIFIED PHARMACY TECH

CAREER PROFILE

Recognized healthcare professional with academic credentials in chemical pharmaceutical biology and experience collaborating and communicating with medical experts, including physicians and pharmacists. Highly motivated and self-taught with years of experience in a specialty and retail pharmacy providing professional advice and enable positive outcomes with a proactive attitude. I possess strong organizational skills with plenty schedule flexibility and solid time management expertise.

Certified Pharmacy Tech MTM & Call center expertise

Retail and specialty

pharmacy experience

EXPERTISE

• Team engagement

• Medication terminology

• Interpersonal skills

• Fully bilingual

• Independently motivated

• listening and speaking skills

• Protocol compliance

• Digital literacy

• Accountable, adaptable, and reliable

• Emotional Intelligence

PROFESSIONAL EXPERIENCE

DaVita Rx MTM (Coppell, TX) 2014 - 2018

Targeted Medication Review Team Member

• Engaging patients over the phone handling inbound and outbound calls to take an accurate medication profile in preparation for review and counseling with a pharmacist.

• Improved client communication and satisfaction providing English-Spanish translation in consultation with pharmacists, pharmaceutical providers, physicians, and other subject matter experts researching and delivering medical solutions.

• Ensured compliance with laws and regulations recording, reconciling, researching discrepancies, and documenting final reports prior to medication profile review/audit for 40% of total medical reviews managed by team.

• Archived medication review outcomes employing expert computer proficiency inclusive of MS Office, SXC, and Capella.

Natalia M. Vela

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DaVita Rx (Dr. Call team) 2012 - 2014

DCAL/Clinical Operations Team Member

• Supported team members in delivery of high-quality service by employing diligent work ethic and positive communication skills to research and clarify medical provider orders for medicine dispensed directly to clients, mitigating negative outcomes and potential litigation.

• Promoted within 2 years in recognition of dedicated participation in implementation and integration of cloud-based (Salesforce alternative) health engagement solution called Eliza: managed >40 client calls per day with resultant 15% increase in prescriptions. Kroger Pharmacy (Coppell, TX) 2010–Present

Certified Pharmacy Technician

• Receiving and confirming prescription order. Entering prescriptions into the pharmacy system. Maintaining accurate patient records.

• Resolve prescription medicine discrepancies communicating with physicians and building relationships with their offices contributing to successful processing of more than 240 prescriptions daily-

• Improve access and mitigate errors providing bilingual customer service to clients both in person and by phone.

• Order bulk drug supplies and review drug accounting, and storage. Uplift Education – Williams MS 2018–Present

Teacher and Lead of the Spanish department

• Preparing lesson plans for advance Spanish learners in middle school.

• Developed strong organization and multitasking capabilities with expertise in engaging audience with communication, listening, and collaboration skills applying adaptability with empathy.

• Coaching and guiding new teachers with educational material, curriculum, and classroom management duties.

EDUCATION

Bachelor of Science, Chemical Pharmaceutical Biology Universidad Autónoma de Guadalajara (Guadalajara, México) TRAINING and CERTIFICATIONS

• Professional English-Spanish Translator,

ADELPHI Institute, 2017

• PTCB & TX Pharmacy Technician, 2010

• Pharmacy IV Certification 2018

• Clinical Research Associate, CRA

Training Institute, 2018

• Texas Teaching Certificate, 2015

• Pharmacy Chemo Certification 2018

AWARDS

• 4-time Technician of the Month,

Kroger Pharmacy

• Integrity and Team Member, DaVita

• Team Shining Star for Accountability,

DaVita

• Team Shining Star for Service

Excellence, DaVita

Natalia M. Vela

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