Service Representative Call Center

Location:

Posted:

April 25, 2023

Sheena McKoy

Raleigh, NC *****

SKILLS

Call Center Experience

Bank Mortgages

Medical bills

Collections

Inbound / Outbound calls

EXPERIENCE

North Carolina State Employees Credit Union

Financial Services Representative Sep 2014 to Oct 2016

Raleigh, NC

Established new membership, processed changes in accounts.

Educated members on available services and made recommendations.

Fidelity Investments

401K Specialist Oct 2006 to Sep 2011

Cary, NC

Processed customer requests to include options, equities, mutual funds and processed income trades and other specialized monetary request.

Best Buy

Customer Service Representative Jun 2005 to Oct 2006

Raleigh, NC

Engaged with customers and recommended products and solutions that met customer’s needs.

Assisted customers with their purchases, returns and exchangess

Office Manager's Assistant Aug 2002 to May 2005

Raleigh, NC

Shaw University

Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.

EDUCATION AND TRAINING

Bachelor of Science: Business Administration And Management

Shaw University May 2005

Raleigh, NC

High School Diploma

East Bladen High School May 2001

Elizabethtown, NC