Business Analyst Scrum Master

Summary

Business Analyst with * years of experience supporting business solutions software, policy standardization and software implementation.

Good knowledge of the SDLC using Agile/Scrum and Waterfall methodologies.

Expert in the areas of writing Business Requirements Document (BRD), Functional Specifications Document (FSD), System Requirement Specifications (SRS) and design and development of use case scenarios.

Experience in broad range of technologies including business process tools such as MS Project, MS Excel and MS SharePoint.

Good knowledge of using HP Quality Center for entering requirements, test planning, executing tests, linking test cases with the requirements and tracking defects and updating the status report.

Expert in analyzing defects that have been reported in the Jira and sending them over to the developers for a fix.

Experience in facilitating and conducting Joint Application Design (JAD), interviews, workshops and requirement elicitation sessions with end-users, clients and stakeholders.

Education

Bachelor of Computer Science

Northern Illinois University, DeKalb, IL

Skills

Methodologies:

SDLC, Agile/Scrum, Waterfall

Documentation:

FRD, BRD, SRS

Project Management Tools:

MS Project, MS Excel, MS SharePoint

Analysis Skills:

Cost/benefit analysis, Impact analysis, GAP analysis, Risk analysis

Tracking / Other Skills:

Jira, Microsoft Visio, HP Quality Center, JAD, Rational Clear Quest, RTM

Soft Skills:

Time management, Leadership and management, Problem-solving, Negotiation, Decision-Making, Documentation and Presentation, Verbal

communication

Operating System:

Windows, Linux

Experience

Bank of America, IL Feb 2022 – Feb 2023

Roles: Business Analyst/Scrum Master

Need of the project:

Migrate current app for line of business (F&O) for margin calculations. The current application doesn’t have automated approval and data quality check functionality which is time consuming for operation.

Responsibilities:

Making sure everyone on the team understands the project’s goals and scope.

Helping the product owner maintain the product backlog.

Facilitate various Agile processes such as Release Planning, Backlog Refinement, Retrospective, Sprint Review, Daily Stand-up.

Coaching the development, them in self-organization.

Helping to remove obstacles to the developer’s progress.

Encouraging the organization to adopt the scrum methodology in their workflow.

Keeping the organization, particularly the project’s stakeholders up to date on the progress of the scrum team’s projects.

Elicited requirements using a variety of techniques (e.g. JAD, interviews and documentation, BRDs, functional & technical specifications, use cases).

Participated in key meetings with operation including requirement sessions, system demos, user acceptance testing, and end-user training.

Freddie Mac, IL Sep 2020 – Feb 2022

Roles: Business Analyst

Need of the project:

Overcome the pain points involved in the traditional way of managing/servicing the loans. Make the whole functioning of loan management paperless which can reduce the time to complete life cycle of a loan from registration to closing.

Responsibilities:

Working Agile methodology and created a Business Requirements Document and System Requirements Specification Document.

Interacting with Business Owners, Users, and Stakeholders to identify Business System Needs, evaluating solutions for business problems, and prepared Business Requirements Document (BRD) and later translated them into Functional Requirements Document (FRD).

Identifying the potential gaps and improvement opportunities in the process of delivering a solution that best meets business need.

Working with project management tools like MS Project for project planning, Project scheduling.

Requirement gathering through interviews, workshops, JAD sessions with clients, developers and QA Analysts and referring to existing system documentation and procedures.

Utilized SharePoint to manage team website for document collaboration, authorizations, and deliverables management.

Analyzing performance data to identify trends, compiles daily inquiry reports that ensure contractual service agreement metrics are consistently met and provides data to management for various projects.

Principal Financial, IL June 2019 - Aug 2020 Roles: Business Analyst

Need of the project:

Re- Develop the existing client-server application as a new web application in a suitable development platform leveraging the latest technology available, as appropriate. The new application would have most of the existing functionality with enhanced usability features.

Responsibilities:

Working with clients to better understand their needs and present solutions using structured SDLC approach.

Analyzed the Data Entity Relationships and worked on Functional Requirements Document (FRD).

Followed Agile Methodology and extensively worked with tools like MS Visio, MS Outlook, MS PowerPoint.

Gathered requirements by using interviews, observation, JAD, brainstorming sessions, and document analysis.

Created MS Excel Spreadsheet to development VBA, Forms, VLOOKUP, Pivot Tables.

Created and maintained computer-based spreadsheets and organization systems for special projects.

Conducts daily sprint meetings to determine and document daily accomplishments, next day objectives, and identifying and removing any impediments.

Created business document and user stories, and reviewed acceptance criteria for various pricing and fare relating software development projects.

Created and managed requirements documents using Microsoft Excel.

AbbVie, IL Aug 2017 - May 2019

Roles: Business Analyst

Need of the project:

Bringing all the functional modules together to drive the entire lifecycle of gaining a new medical Device (Marketing), selling customers the medical Devices(sales) and maintaining the existing medical Devices with customers (Service management).

Responsibilities:

Identified business requirements and devised implementation strategies to solve the business problems.

Created and presented detailed Visio diagrams to clients and project sponsors, which were later used to present to upper management for sign off on implementation of new business processes.

Created defect tracking using JIRA and reviewed them in subsequent iterations of the application development process.

Worked collaboratively with team members to design solutions that met client’s business requirements and fulfill user stories.

Elicited requirements using a variety of techniques (e.g. JAD, interviews and documentation, BRDs, functional & technical specifications, use cases).

Participated in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training.

Configured Salesforce and other CRM products (including workflows, validation rules, and security controls).

Humana, IL Jan 2015 - July 2017

Roles: Business Analyst

Need of the project:

Web-based application accessible by different stakeholders both in hospitals and insurance company. Build a patient portal that enables users to create and store patient records with all the necessary information. The application to provide facilities of submitting a claim application which enables the patients to undergo cashless hospitalization based on pre-authorization approval from the concerned insurance company.

Responsibilities:

Developed business process models of Waterfall to document existing and future business processes.

Assumed ownership of team productivity and assisted in management workflow to meet or exceed quality service goals.

Identifying, Documenting, tracking defects through HP Quality Center, and Performing initial triage of issues, and updating and providing status on the defect tracker to higher management.

Coordinates with business partners and IT teams in support of financial operations to gather business needs, success criteria for epics, and acceptance criteria for stories

Effectively delivered informative presentations to division teams that provider clarity and understanding of assigned self-funded companies as it relates to preferred guidelines and policies.

Employed Rational Clear Quest for effective Change Management and bug tracking during the testing lifecycle.

Designed and developed Use Cases and many other UML models using Microsoft Visio.

Heena Shah

Business Analyst

Phone: 630-***-****

Email: *******@*****.***

Location: IL

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