Grant Knox IV, CSM, PSPO

Atlanta, Georgia *****

404-***-****

adwqpl@r.postjobfree.com

https://www.linkedin.com/in/grant-knox-csm-pspo-070096a/

IT Management Profile

Multifaceted technical management career with 19-year track record of successful leadership.

Certified Scrum Master, SAFe 5.0 Agilist, Professional Scrum Product Owner

Seasoned Agile SCRUM Master, Product Owner, Certified SAFe Agilist 5 and IT project manager with solid history of leading the development and integration of various applications and systems for a wide range of clients. Broad knowledge and success in a systems engineering environment derived from experience as SCRUM Master, Product Owner, Quality Assurance Manager, Business Analyst, and Project Manager. Proficient in the analysis of qualification/integration/testing of various systems while addressing specific end-user needs and requirements through highly customized program features and functionality. Skilled trainer and project leader; able to direct multiple tasks effectively and master innovative software and tools pertinent to accelerating development time, managing and mitigating risks, and maintaining compliance with established standards for maximum client satisfaction.

Core Competencies:

Agile Team Management

Certified SCRUM Master

Certified Product Owner

Certified SAFe 5.0 Agilist

SDLC / Waterfall Team Management

Full Life Cycle Project Management

Requirements Gathering

Business Development Planning

Client Relationship Management

Operations Management

Training & Development

Quality Assurance and Testing

Systems Analysis

Project Status Reporting

Problem Resolution/Troubleshooting

Business Intelligence

User Training and Support

Customer Service

Professional Experience

T-Mobile, Atlanta, GA

SCRUM Master, 2020-Present

Serve as SCRUM Master responsible for conducting Agile Ceremonies, managing offshore test team members, meeting delivery time frames, meeting business and product owner expectations, meeting financial and budget goals, delivering value to the Supply Chain organization and Retail Store Associates for new development projects.

Key Achievements:

Led Agile team for the development and enhancement of TIMO 2.0 handheld device for store inventory, tracking, transfers and reconciliation.

Provided leadership as Scrum Master and SAFe 5.1 Agilist

Provided leadership to both onshore and offshore development team and offshore test team.

Provided leadership coaching the team on Agile Best Practices and Ceremonies and adopting those best practices as the team demonstrated a desire and readiness to improve.

Worked to maintain delivery excellence during many organizational and personnel changes.

Managed all activities and day to day operations of their team.

Created a self-organized, inclusive, cohesive, and healthy working environment and helped to resolve organizational impediments and blockers.

Worked to identify process improvements and inequities in order to improve the efficiency of the team and relationship with other teams.

Worked to improve the working relationship between my team and T-Mobile’s contracting firms.

Worked with contractors to resolve Jira Dashboard issues so that the team’s performance could be accurately reported.

Lead Agile Ceremonies including Stand ups, Retros, Sprint Planning, Backlog Grooming, and Sprint Review/Demo.

Coached new Technical Project Manager, Product Owner, and Test Leads for optimal team performance.

Represented team in PI Planning Ceremonies

Collaborated with other SCRUM Masters on cross team projects.

Daugherty Business Solutions, Atlanta, GA

Principal, 2012 – 2020

Interface with diverse range of clients to complete development of sophisticated projects. Serving as SCRUM Master, Product Owner, Project Manager, and Business Analyst responsible for meeting delivery time frames, meeting business and product owner expectations, meeting financial and budget goals, delivering value to the clients and end users, conducting requirements gathering and reviewing, scoring and claiming, creating use cases, and ensuring traceability to test plans and UAT for new development projects.

Key Achievements:

Provided leadership as SCRUM Master, Project Manager, and part time Product Owner and Business Analyst as well as teaching the team Agile Best Practices and Ceremonies as the team transitioned to a more Agile approach of software delivery. Transition resulted in smaller and more frequent releases, fewer production defects and greater client, customer and end-user satisfaction as well as better communication between the Dev Team and Support Team and the Dev Team and the Inside and Outside Sales Teams. Created and prioritized a Product Backlog of features, feature requests, enhancements and production defects. Trained a new Product Owner and transitioned much of the Product Backlog responsibilities to him. Represented team in PI Planning Ceremonies.

Provided leadership as Program Manager for three project teams ensuring all task and deliverables are delivered on time as well as monitoring risks, issues and decisions from inception to closure. Reviewed project plans with individual project managers to confirm the project is executed as planned and to review any potential late tasks, risk, issues, actions and decisions. Tracked all late tasks and RAID items to completion. Completed multiple status reports for the client to keep stakeholders engaged and informed on project progress.

Provided Business Analysis support for a large client guiding them through the requirements gathering, review and scoring and claiming process for each release.

Provided leadership to multiple clients during extended Rapid Process Methodology sessions as a Project Manager and as a Business Analyst for requirements discover and gathering for large- scale projects.

Provided valuable Quality Assurance support to two clients simultaneously while assuming the role of User Advocate for one and interfacing with end-users to ensure their concerns are heard and addressed in the development of the Revenue Management System.

Led all efforts related to scripting, conducting tests, tracking requirements traceability, managing test efforts, and executing defect resolution for clients.

Delivered all projects on time and within allocated budget while adhering to the highest standards and client expectations.

Organized and led Daugherty’s Awards Committee, which is credited for multiple award applications and earned many accolades such as the Atlanta Business Chronicle – Best Places to Work, Best and Brightest Companies to Work For, Corporate Volunteer Council’s IMPACT Award, and the Atlanta Journal Constitution Best Places to Work.

Recognized as Certified Scrum Master in October 2014 and Professional Scrum Product Owner in March 2019

Jabian Consulting LLC, Atlanta, GA

Manager, 2008 – 2012

Supervised multiple project management initiatives, business analysis, and testing activities for Jabian clients including the largest initiative in the client’s history. Managed project schedule and drafted all System and Business Requirements for complex projects.

Key Achievements:

Increased annual savings for the client’s IT budget by $5 million by drafting an innovation proposal with in-depth analysis and recommendation of process changes for better efficiency for their SDLC process.

Co-led application-monitoring project for client with multiple integrated applications.

Established the standard for future automated test efforts through coordination of Automation Test screening, scripting, and test efforts with offshore resources.

Led client’s Business Intelligence team for designing a report which exceeded the competition’s reporting in online activity and industry insights.

Led Jabian’s Awards Committee, which was credited for several award applications and accolades from various organizations and publications such as Atlanta Business Chronicle, and Consulting Magazine.

Delivered key contributions to Jabian’s New Joiner Mentoring Program which provided mentoring services for newly hired employees to better assimilate them within the Jabian community.

Led committee to create Jabian’s Quality Assurance Line of Service Offering creating best practices, tool evaluations and recommended deliverables for Jabian to offer clients.

Commended for excellent leadership as Chairman of the Board for Jabian’s philanthropic arm, Jabian Cares which manages the company’s charitable contributions and service activities.

Accenture Technology Solutions, Atlanta, GA

Senior Systems Analyst, 2003 – 2008

Supervised the development of applications while serving as Onshore Test Team Lead for Bank of America, Requirements and Test Analyst for Convergys and Cingular Wireless, and Desktop Performance Test Analyst for BellSouth Corporation.

Key Achievements:

Consistently recognized by the client and Accenture Management for outstanding contributions and leadership, and for producing less Post Production Defects than the client’s other application teams.

Managed team of 20 onshore and up to 100 offshore Test Leads and Quality Assurance Associates for a waterfall SDLC retail banking project.

Led team to be the first to reach 100% on-time delivery goal and sign-off goal for all deliverables.

Successfully expedited a seamless transition from the AT&T Wireless Billing System to the Cingular Wireless Billing System.

Education and Credentials

Bachelor of Business Administration, 1992

Georgia State University, Atlanta, GA

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