Service Representative Registration Specialist

Kimberly Haynes

Customer Services Specialist

************@*****.*** • 469-***-****

LinkedIn URL • Mesquite, TX 75149

People-oriented and talented professional with hands-on experience in delivering excellent customer service across fast-paced environments. Excel at managing high volume of incoming calls from customers and providing accurate details by using right methods and tools. Competent at implementing robust marketing strategies to meet company’s objectives. Known for maintaining positive relationships at all levels of organization by demonstrating top notch interpersonal, communication, and multitasking skills.

Areas of Expertise

●Customer Interaction & Networking

●Operational Excellence

●Product Knowledge

●Problem Identification & Resolution

●Scheduling & Time Management

●Client Relationship Building

●Team Engagement & Leadership

●Cross-functional Collaboration

●Regulatory Compliance

Professional Experience

Goldman Sachs, Richardson, TX 2018 – Present

Service Specialist

Leverage strong knowledge of Marcus products and systems to coordinate and support customers. Address client queries and guide about process to apply for personal loans online or via phone. Engage and communicate with staff members to enhance productivity and raise service standards.

●Recognized as one of best performers by exhibiting time-management and professional skills in finance department of Goldman Sachs.

●Drove process efficiency by ensuring compliance with departmental policies and procedures.

●Accomplished set goals continuously by maintaining performance metrics and call quality.

National General Insurance, Dallas, TX 2017 – 2018

Customer Service Representative

Determined and fulfilled customers’ needs by providing accurate and complete information based on claim procedures and regulatory time frames.

●Delivered excellent customer services by managing large volume of client’s calls and successfully resolving complex issues on priority basis.

●Bestowed with multiple awards and title of best performer by offering excellent customer services and demonstrating top-notch skills.

Additional Experience

Manager/Business Co-Owner, Kookie Haven, Dallas, TX

Mortgage Servicing Specialist, Level II, Bank of America, Addison, TX

Education & Credentials

High School Diploma, Wilmer Hutchins High School, Hutchins, TX

Accomplishments

Secured #1 Rank Bakery, Dallas (2019 – 2022)

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