DIANA PIPPIN

**** ********** ***** • Columbus, GA 31904

714-***-****

adwqo4@r.postjobfree.com

An accomplished supervisor over a minimum of 20 employees in the technology field; handling customer accounts and resolving financial and clerical issues. A high-goal-achieving Project Analyst with over 20 years of experience and expertise in an internationally recognized electric utility company seeks to add value to your top-performing organization. The ability to prioritize assignments and act strategically leads to positive results in the timely completion of challenging assignments, collaboration with other team members facilitates cost effective approaches and helps provide analytical support where needed. Demonstrated dedication over several roles to producing accurate, quality work. Known for integrity, respect for learning, and the application of knowledge, gained from hands-on assignments, as well as from attendance at several institutions of formal learning. Microsoft Applications: Excel, Word, Outlook, Access, PowerPoint, MS Project and Visio • SAP • Lotus Notes • Valued Team Contributor • Adept at Written and Oral Communication in Multi- Cultural Settings • Expertise in Analysis, Business Continuity and Customer Service Support Intranet/Internet Navigational Skills • Adept Multi-Tasker • Takes Lead in Problem Solving Team Player • Committed to Continual Learning of New Skills • Thrives in Stressful Situations Experienced Trainer • Very Detail Oriented • Proven Organizational Skills PROFESSIONAL EXPERIENCE

WOW//Account Research Supervisor

(November, 2019 to March, 2023)

• Managed and supervised 10 employees who handle researching customers' accounts.

• Able to ensure financial and clerical work is completed daily, weekly or monthly depending on the required tasks.

• Able to accurately report on all aspects of the department as requested by management or other departments.

WOW//Account Research Specialist

(February, 2019 to November, 2019)

• Ensure customers’ accounts are handled correctly in the ICOMS billing system regarding Early Termination, Equipment Requests, Misapplied and/or Unposted Payment, Customer Refunds, as well as other financial aspects of the job. Teen Challenge Southeast Region Columbus, GA//Donor Relations Supervisor

(June, 2016 to December, 2018)

• Working in a non-profit organization as the database supervisor.

• Maintain the donor database.

• Ensure data is accurate when entering gifts.

• Make daily deposits and enter all other donor information.

• Running donor reports for management as well as for personnel in twenty different centers. Manpower/Synovus, Columbus, GA//Wire Payment Specialist 1

(March, 2016 to June 2016)

• Data entry needed for auditing purposes.

• Investigating accounts involving research that leads to possible policy violations. Staffing Connections/TSYS, Columbus, GA//CSR 1 (February, 2015 to March, 2016)

• Call Center environment as full customer representative.

• Assisting customers with all facets of their accounts. Southern California Edison, Rosemead, CA//(1990 – 2013) Senior Project Analyst (2010 – 2013)

• Experience consulting with senior managers during Business Resiliency testing, created the accuracy of the plan for organization.

• Ability to accurately monitor, maintain, track and report all company mandated Compliance training led to responsibility for providing such instruction to all 1,100 employees, from senior leadership to customer level.

• Creation of updated training techniques provided ease of learning the plan. Business Analyst (2000 – 2010)

• By collaborating with communications specialists, improved access to information and simplified the process of updating the Business Resiliency Manual, which resulted in exceptional service to internal and external clients.

• Using efficient work processes, despite resource changes and challenges, ensured client satisfaction and the consistent delivery of timely results. Systems Analyst (1998 – 2000)

• Working independently, as needed, and with a team, when collaboration was called for, provided user support for new system implementation. Associate Analyst & Accounting Assistant (1993 – 1998)

• Ensured accurate data for street light billing by analyzing street light billing accounts, while acting as liaison between company and customers.

• Responsible for the hands-on training for employees in use of the new system. Residential Conservation Representative (1990 – 1993)

• Benefited residential customers by performing rate analysis, conducted in-home energy audits, and participated in various training programs. EDUCATION & PROFESSIONAL DEVELOPMENT

General Education Classes, Azusa Pacific University, Azusa, CA; General Education Classes, Cypress Community College, Cypress, CA; Word Levels 1, 2, 3, MS Project Level 1, New Horizons Computer Learning, Anaheim, CA; Excel Levels 1, 2, 3, CompUSA, Anaheim, CA;

Project Management Certificate Program, CalTech Institute, Pasadena, CA REFERENCES AVAILABLE UPON REQUEST

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