Service Representative Customer

Debra Watson

% +1-817-***-**** = **********.*.**********@*****.*** Q Fort Worth, TX

CAREER OBJECTIVE

Hardworking focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to

taking on challenging tasks. Dedicated to business success.

LOAN SERVICE REPRESENTATIVE, Coppell, TX

February 2022-Present

* Works with customer in an effort to satisfy any deficient balances

¢ Reviews, monitors, and engages with a high volume of customers per day

* Reviews delinquent accounts daily and maintains losses at or below established guidelines for assigned job duties

* Accurately documents all account activities and pertinent information to include, but not limited to, verifications

and demographic changes

* Meets individual and departmental objectives set by department management

* Strives to continuously improve the quality and productivity of work

* Notifies management of accounts needing additional attention

* Ensures compliance with Flagship policies, procedures, safety, state and federal laws, regulations, and standards

* Other duties as assigned.

SALES REPRESENTATIVE, Fort Worth, TX

Star Distributing Company LLC, September 2018-Present

* Provided customers with clear understanding of charges, billing, billing cycles, and customer equipment

* Maintained up-to-date knowledge about products and promotions

* Conducted needs assessments and reviewed account information to identify customer's needs

CUSTOMER SERVICE REPRESENTATIVE, Southlake, TX

Cornerstone Staffing America Specialty Health, February 2016-Present

* Researched assistance requested and offered accurate infor mation to resolve issues and respond to inquiries

* Answered incoming calls and assisted customers with needed information

* Met productivity and quality goals to achieve Pls and deliver excellent customer

* Front end Collections :

CUSTOMER SERVICE, Arlington, TX

Aerotek/ Regional Acceptance, March 2015-Present

* Maintain quality, and a positive company image by resolving customer account inquiries

* Oversee and update customer files to ensure data accuracy

* Head all billing and reporting activities in response to deadlines

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