Ashley Stevens

407-***-****

Jacksonville FL, ***10

adwqmg@r.postjobfree.com

Objective

To obtain a career that provides and allows limitless opportunities for growth and a position that fully utilizes and develops my customer service, leadership and people skills.

12/2021-Current

Naval Hospital JAX

clinical support

•Check-in patents for appointments

• Verifying and entering insurance and billing information

•Schedule future appointments

•Pull faxes and patients records to input into system

•Answer incoming calls for medication refills, referral updates, clinic information and more.

06/2017-12/2021

Safe touch Security

Emergency dispatcher

• Verifying passcodes and dispatching Police or Fire in response to alarms

• Attempting to contact a responder by calling key holders to meet the proper authorities

• Enter transcripts of detailed information from telephone and or 2 way voice conversations into the

customer’s account

• Answer multiple phone lines and simultaneously document information into the customer’s account

history

• Place systems on test

• Answer and assist technicians in the field to maintain quality control of alarm signals.

11/2016- 06/2017

Humana

Customer Service Representative

• Directly respond to questions, resolve concerns and provide guidance on transactions, inquiries and

complaints from both internal and external customers.

• Demonstrate clear and effective communication skills.

• Document and resolve customer inquiries in accordance with the call scripts and guidelines.

• Educate members about Mail Order Pharmacy over the telephone.

04/2015-11/2016

Advance America

Customer Service Representative

• Manage customer concerns, and actively participate in customer transactions.

• Work closely with and support others in a positive, team environment to enhance the customer experience.

• Adhere to the Company’s policies, procedures, Creed, and to all applicable state and federal regulations.

Contact this candidate