Store Manager Customer Service

G.BASHIR AHAMED

No. No **/**,Kithabadkhan Street

,Ellis Road

Mount Road,

Chennai-11

Mobile: 915*******

Email: *********@*****.***

OBJECTIVES:

To seek challenging position in organization and there by establish a global identity and Looking for the opportunities where I can improve my quality and management skills. WORKEXPERIENCE:

Company : VAN HEUSEN(INNER WEAR) (A Division of Aditya Birla ltd)

Designation :TSM (For Tamilnadu & Kerala)

Horizontal : Retail

Vertical : Admin

Period : 15-10-2021 to 17.02.2023.

Process : Admin, Opening new Outlets, People management, Business analysis etc…

Company : PETER ENGLAND (A Division of Aditya Birla ltd)

Designation : SM (Store Manager)under company payroll

Horizontal : Retail

Vertical : Admin

Period : 19-08-2015 to 15.10.2021

Process : Admin, People management, Business analysis etc…

Company : PETER ENGLAND (A Division of Aditya Birla ltd)

Designation : SM (Store Manager)

Period : 01-02-2011 to 18-08-2015

Company : ARROW Showroom

Designation : Assist Store Manager

Period : 30-06-2009 to 31-01-2011

Company : Trouser Town (A Division of Indian Rayon Industries ltd)

Designation : Sales Executive

Period : 04-09-2002 to 29-06-2009.

Key Achievements :

I have been awarded EXCEPTIONAL PERFORMANCE-2012certificate from HO.

Having knowledge about Product & Blends.

Well trained in customer service & ADMIN

Have been trained & certified has SSC (Super store coach of TN) to train the brand employees

Awarded as best store manager in TN by CSK team players JOB PROFILE–TSM - IN RETAIL

Nature of work:

Finding Property & Franchisee for new store in market is a key responsible handling 13 stores and now opening 4 new stores in 6 month.

People Management: Recruiting employees for the store is the store manager’s prime responsibility. We not only have to hire the right candidates for the store but also train them for their overall development. We must ensure that all the employees (floor manager, department manager, cashier and CCA’s so on) contribute to their level best for the effective functioning of the store. We must act as a strong pillar of support and stand by his team at the hour of crisis. It is his duty to acquaint his team members with the latest trends in fashion or any other newly launched retail products. It is his responsibility to delegate responsibilities to his subordinates according to their specializations and extract the best out of them. The store manager must motivate his team members from time to time

Target VS Achievements: The store manager must make sure his store is meeting the targets and earning profits. He is responsible for the smooth and effective functioning of the store& L2L business performance

Visual Merchandise: The store manager is responsible for maintaining the overall image of the store. It is his duty to sensibly display the merchandise so that it immediately catches the attention of the customers. The store manager must ensure that his store meets the expectations of the customers and lives up to its predefined brand image.

Safety & Service: One of the major responsibilities of the store manager is to make the customers feel safe and comfortable in the store in terms of maintaining the safety measure of store according to the SOP. It is his key responsibility to make sure that the customer leaves the store with a pleasant smile& satisfaction of service in terms of best shopping experience.

Inventory Management: SM responsible for managing the assets of the store. The security and safety of the store is his responsibility. The store manager must ensure that sufficient inventory is available at the store to avoid being “out of stock”

Accounting & Audit: SM must be aware & follow the SOP of brand, in terms of cash/card/credit/advance/payment transaction and also the internal/external/stock/store/finance/VM & assets audit. ROLES & RESPONSIBLITIES

Driving the State Business by setting the day/week/month target & L2L analysis

Training the Team members in all aspect to updating their profile for next level

Tracking the day wise transaction of inventory/cash/card/account status

Piloting for the report & consolidation process for neighbor store’s to submit to ARM

Tracking &updating the performance details of competitor brand & market share

SPOC of major new launching initiative of brand to guide & drive the team

SPOC for non performing neighbor store to drive store & SOP for survival TECHNICALSKILLS:

Basic in computers

MS office 2007

Shoper9

AX POS

Internet related

PERSONALPROFILE:

Father name :Mr. S.A.Gaffar

Date of Birth :02–Nov-1981

Language Known : English, Hindi, Tamil, Urdu

Education Qualification :B.COM (Marketing Managment) Religion : Muslim

Nationality : Indian

Marital status : Married

Gender : Male

DECLARATION

I hereby declare that the above particulars are true, correct and complete to the best of my knowledge.

Place: Chennai Your’s Sincerely

Date: 04.11.2022 (G.BASHIR AHAMED)

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