Center Representative Call

Shahidah Muhammad

Social Service Professional

shahidahmyahoo.com / 215-***-**** / Philadelphia, PA 19143

Summary

A willing professional inthe sodal sevice fell seeking employment to use

interpersonal kil in order to build relationships with Clients ae provide

them with the necessary support

Experience

Amcord Care- Service Coordinator ovyg02t - 1272002

Trevose, PA

1 Conducted Assessments fr cients on the waiver

Assessed clients to determine the level of homecate required

‘© Maintained client charts

+ conducted monitoring calls fora caseload of 40 participants

(Crothall Healthcare Services - Call Center Representative 102020 -08/2021

Philadelphia, PA

‘Answered high volume phone calls

© vetifed clients information

‘© Managed and resolved customer complaints

‘identify and escabte priority issues

PHMC -Pesonal Assistant 2/2015 -on2020

Philadelphia, PA

© Medication administration

«Transport appointments

# Astted with ADL

© Maintained Finances for Client

Skills

‘© Administration

© CPRand First Aid

‘© ComputerCompeteney

Education and Trai

2009

Box Vocational

Philadelphia

High Schoo! Diploma

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