Service Representative Customer

KATHRYN ESTERLINE

**** *. ******* ***. ***., # **9 · 918-***-****

**********@*****.***

Secure a responsible career opportunity to fully utilize my training and skills, while making a

significant contribution to the success of the company.

EXPERIENCE

AUGUST 2020 – APRIL 8,2023

CUSTOMER SERVICE REPRESENTATIVE, TORTX, SCOTTSDALE AZ.

To take ownership of each call, manage each request correctly, dispatch efficiently and communicate

to ensure the customer's complete satisfaction. Assisted customers with a warm and professional

attitude.

JANUARY 2020 – AUGUST 2020

TELEPHONE VERIFIER, DATA EXCHANGE/TPV.COM TULSA, OK

Gathered information from sales personnel and then verified that information with customer for the utility, Drew on script to maintain utility records.

MAY 2014 – OCTOBER 2018

CUSTOMER SERVICE REPRESENATIVE, PROCOM TULSA, OK

Provided customers with knowledgeable and timely response to questions and concerns. Utilized scripted sales strategies. Converse with customers reached by manual and automatic dialing systems. Maintained customer information in the appropriate database

EDUCATION

AUGUST 1993

Para-Legal Certificate, Arlington COut Reporting

OCTOBER 2018

AA OF Business, Connor State College, Warner OK

OCTOBER 2018

AA OF General Studies, Connor State College, Warner OK

SKILLS

• Ability to listen and follow directions

• Willingness to be a team player

• A motivator

• Ability to show empathy

ACTIVITIES

Active member in my church, working with others that support recently released felony to integrate back into society

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