Data Entry Store Associate
Resume:
Woodridge, IL 60517
DELORES MOORE
Summary
Goals
An approachable, humble and empowering leader with great business acumen. Excellent relationship building skills with a passion for building the brand.
To use my exceptional communication, technical training and organizational skills to improve productivity and decrease the number of retailers generated service calls.
Experience
April 2020-Present
Walgreens
Shift Lead
Part of the management team, responsibilities include opening and closing procedures, assist team members as needed representing Walgreens in all aspects of the business. Other duties include photo center, passports photo, store operations and inventory monitor.
Had to assist customers and associates in the absence of a store manager.
September 2020-April 2021
Amazon Fresh Store Naperville, IL
Grocery store associate
Cross trained in all departments of the Amazon Fresh Store.
Completed and certified as a training ambassador, as well as customer service associate.
Assist in Amazon returns as well as communication customer needs to upper management as required.
Assist in the day to day operations of the front end, act as a trainer and assist in delegating duties to other grocery associates.
Ability to train New hire associates as well, as follow all certifications required by Amazon.
December 2018-December 2019
IGT/GTECH CORPORATION Mishawaka, IN
Lottery Sales Representative
Through direct contact, markets the Lottery product line to retail outlets in an assigned
District of the state, and is responsible for sales activity, vendors and public relations
In the assigned district.
2011 – 2018 IGT/GTECH CORPORATION Bolingbrook, IL
Marketing Representative
Conduct classroom and onsite training for Lottery retailers on the successful use of all Illinois Lottery equipment in their businesses including self-service vending terminals.
Well versed on lottery hardware from several states, I have the technical knowledge to troubleshoot electronic and mechanical issues.
Assisted with the technical writing for the Illinois Lottery quick reference guide.
2001---2011 GTECH CORPORATION Addison, IL.
Sr. Technician
Documented all Illinois depot procedure
Actively participated in interviewing prospective screeners
Responsible for training new screeners
Screened all incoming equipment
Assisted field service technicians as needed
Went to the field as needed (service calls)
Processed incoming invoices for payment
Responsible for tracking vehicles (oil services /mileage)
Responsible for weekly report for inventory
Responsible for preparing petty cash log and rec. sheet
1998—2001 GTECH CORPORATION Addison, IL.
LEAD SITE TECHNICIAN
Maintained and repaired lottery equipment.
Occasional field service as needed
Trained and supervised screeners and technicians
Received additional training on interviewing and sexual harassment
Responsible for assigning bench tech duties and verifying their timecards
1989---2001 GTECH CORPORATION Addison, IL.
SITE TECHNICIAN
Trouble shoot and repair equipment down to component level
Solder electronics boards using various testing and repair equipment
Data entry
Education
2009-2011 University of Phoenix Online
Was enrolled full time to obtain a Bachelor of Science in Business with a Concentration
In Human Resource Management
Currently have 71 credit hours towards
1989 ITT Career Training Center Chicago, IL
Completed a comprehensive hands-on training program in
Telecommunication and electronics
1981---1983 DeVry Institute of Technology
Diploma in Electronics.
Projects
1989
Participated in the manufacturing of Tiffany terminals and the conversion for GTECH Illinois
2000
Participated in the conversion for GTECH Illinois to Isys terminal, EZ Express terminal, and the GVT+ terminal.
2004
Participated in the conversion for the ITVM
2005
Participated in the supervising and closing of GTECH Iowa
2010
Participated in the GTECH Washington LVM projects
Part of the Retailer training team
Trained retailers throughout the state over, 160 hours of training
2011
Participated in the GTECH Illinois Conversion projects
Part of the Retailer training team
Trained retailers throughout the state
2017
Participated in the IGT Georgia conversion project
Trained retailers throughout the state
Conducted training for retailer training
2018
Participated in the IGT South Carolina conversion projects
Part of the Retailer training team
Trained retailers throughout the state
REFERENCES AVAILABLE UPON REQUEST.
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