Service Agent Representative

Naidaisha Gaston

704-***-**** ***************@*****.***

Summary Statement

Seeking a rewarding career in that would allow me to put my talents to work in a fast-paced environment. Well regarded for organizational, leadership, and interpersonal skills. Proven communication skills including computer skills. Ability to apply transferable skills from prior background to the Data Entry field. Over 4+ years’ experience working with diverse populations.

• Proven ability to work with individuals to develop career goals and leaderships qualities.

• Proven ability to apply listening skills, teamwork, multi-tasking ability, and organizational skills.

• Proven ability to work with inventory system and enter records via computer

• Proven ability to troubleshoot customer’s complaints.

• Proven ability to read and interpret documents of the organization.

Work Experience

Customer Service Representative march 2019– Present

Healthgram, Charlotte, NC

• Assist customers with their healthcare plans and assist with eligibility.

• Assist customers with claims and plan documents.

• Help customers with their summary of benefits and demonstrated excellent customer service.

Cashier/Guest Services April 2018 – December 2019

Publix, Charlotte, NC

• Responsible for receiving payments by cash, credit cards, checks, or vouchers.

• Issued out refunds or gave credit towards the guest credit cards.

• Opened-up the store by ensuring the correct amount of money was put into guest services and checkout lane draws.

• Responsible for disputing and settling any transactions that may caused the guest to become irritated.

• Proven ability to pay attention to detail, keep a positive attitude, and was efficiency.

• Responsible for time management and basic (PC) computer knowledge.

• Proven ability to train other employees on the new cash register system.

Customer Service Agent November 2014 – March 2016

Xerox Commercial Solutions, LLC, Charlotte, NC

• Demonstrated strong skills set working in a call center environment that supports customers with their accounts.

• Reviewed health claims with members and provided their health care benefits.

• Informed members of their health care insurance status.

• Assisted in reviewing billing for monthly premiums.

• Navigate through multiple computer applications with speed and accuracy.

• Address customer’s complainants and resolve their inquiries regarding health care benefits.

• Demonstrates the ability to accept and implement coaching and feedback from upper management in-order to achieve individual and team performance goals for the organization.

• Demonstrated the ability to achieve organization goals by recommending products that bust suit the customer’s needs.

Cashier January 2013 – November 2014

Circle k - Charlotte, NC

• Observed customer traffic and calls for additional service as needed.

• Ran fast and efficient cash register operations.

• Knowledgeable of store, services, and locations of merchandise.

• Demonstrated strong skill set in suggestive selling techniques for add on sales.

• Diffused situations from irate customers.

Education

High School Diploma 2015

West Mecklenburg High School – Charlotte, NC

Courses Taken

RMA

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