Data Entry / Customer Service

María Del Pilar Delgado

**** ** **** ******, ****# 115 E,

Miami, FL 33156

Email: adwqcr@r.postjobfree.com

iPhone: 305-***-****

Objective:

Seeking a PT/FT position with a company which will require me to utilize my skills, abilities and experience in many areas to ensure company success and mine as well.

Work Experience:

04/2021 - 04/2022: Credit Repair Systems - FT

Credit Repair Analyst - Kendall, Florida

*Ensured that the information and privacy of clients are well secured

*Provided and recommended various options on how clients or consumers’ credit report can be handled or fixed

*Assisted in the preparation of the appropriate letters to the credit bureaus

*Reviewed ing full credit reports from all the three major credit bureaus

*Making sure that clients or consumers are aware of their rights to dispute information on their own for free.

*Avoided guaranteeing or assuring clients or consumers a specific result, or promising that information will be removed from their credit report.

01/2021 - 04/2021: Jackson Health System - FT

IT Telecommunications Specialist - Miami, Florida

*Professionally and efficiently answer and connect all calls to the area requested for Jackson Main, Jackson North, Jackson South and Jackson West.

*Respond quickly and accurately to all emergency code calls while activating the appropriate emergency for each facility.

*Assists with all requests for information in a professional manner, while assisting in the daily operations of the communications department.

06/2015 – 12/2020: Osseodent, Inc. - PT

Office Manager/Vice President – Kendall, Florida

*Prepared and edited correspondence, presentations and other documents.

*Answered and managed incoming calls – Customer Service related

*Helped in billing, accounts receivable, and accounts payable

*Processed purchase orders, sales orders, bank reconciliation and invoicing to dental doctors

*Filed and retrieved documents and reference dental implant materials products

*Continuing participating in dental events, (CE), programs and workshops for dental & licensed professionals.

*Maintained social media and brand presence across Twitter, Facebook, YouTube and Instagram platforms.

10/2014 – 05/2015: General Administration Services (GSA) / Eastco Building Services– FT

Executive Maintenance Assistant – Downtown Miami, Florida

*Responsibilities included coordination with Project Managers, Engineers and Federal Building Managers; creating and executing monthly Preventive Maintenance schedules (PM’S), Daily morning reports for all buildings and month-end reports for the Government sector.

*Verified attendance, hours worked, help made adjustments, and posted information onto designated records.

*Ensured completed schedules and work orders were returned promptly.

*Made sure safety need were given a top priority in work planning and scheduling.

*Identified and obtained materials required on the work order.

06/2013 – 08/2014: US Courts – FT

Jr. Paralegal – North Miami, Florida

*Helped present data and research findings in writing.

*Helped reviewed and edited legal documents.

*Carried out, built, maintained and helped relevant legal research in databases libraries and files.

*Helped organize federal trial preparation & supported including witness lists, exhibits and trial binders.

03/2007 – 05/2013: Roadruck Investigations, Inc. – FT Legal Assistant - North Miami, Florida

*Handled multifaceted clerical tasks such as: data entry, filing, scanning, order office supplies, and equipment. Also, answered the phone and took messages for the detectives.

*Transcribed tapes in order to make reports to clientele, attorneys and private agencies.

*Followed up with invoices discrepancies, payments as well as reports, subpoenas and affidavits.

*Prepared legal correspondence, such as complaints, motions, legal motions and legal orders.

*Conducted legal research and maintained confidentially of information shared and recorded at office.

*Located and interviewed existing and potential witnesses as well as victims and translated conversations from English to Spanish and vice-versa.

*Scheduled appointments, draft and typed office memos, organized and maintained law libraries, document and case files.

01/2006 – 03/2007: Yale Mortgage Corporation – FT

Assistant Funding Coordinator: (3 years – 4 months) – North Miami, FL

*Assistant Funding Coordinator: 12/2006 – 03/2007:

*Made sure that the post-funding package arrived at the bank within 48 hours.

*Reviewed the 48-hour document trailing along with funding supervisor to assessed and clear any exceptions.

*Scanned funding packages to forward to the bank in a timely manner.

*Assisted funding coordinators, bank and attorneys with day to day funding related issues.

*Processed funding and updated closing schedule.

*Reviewed and ensured broker license were active and helped audited loans.

*Collections / Accounts Receivables Clerk: 10/2005 – 12/2006:

*Responsible of collecting past due balances on mortgages through collection calls and or written correspondence in order to minimize bad debts and to achieve company goals.

*Contacted new borrowers to obtain payments, verified demographic information and answered inquiries regarding escrows and credits.

*Received and posted borrower payments by recording cash, checks and credit cards transactions into in-house program system.

*Researched and analyzed borrower accounts.

*Generated weekly aging reports.

*Issued receipts to the borrowers.

Education:

*Bachelors Degree in General Studies – Criminal Justice

USA Career College Institute 2011-2015 – Miami, Florida - Online

*Associates of Arts Degree in Paralegal / Legal Assistant

Stratford College 2008-2010 – Miami, Florida - Online

*Notary Public in the State of Florida

Florida Notary Service 2021-2025 – Miami, Florida

*Professional Modeling Diploma

John Casablanca’s Talent & Modeling Agency 1988-1989 – Miami, Florida

*High School Diploma

Coral Park Senior High School 1986-1988 – Miami, Florida

Volunteering:

*Community Volunteer – Hermanos de la Calle – Key Biscayne, Florida

June 2017 – Present

*Community Volunteer / Youth Exchange Officer – Rotary International

April 2015 – September 2017

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