Front Desk Leasing Consultant

Shaista Salik

**** ******* ***. ***** ********, MD 20772

240-***-**** *************@*****.***

SKILLS

Accurate, thorough, persistent professional with over 10 years of extensive experience in administrative, customer service, and interpretation abilities.

Proven ability to provide exceptional communication and problem-solving skills to transform overall efficiency of an office through understanding customer needs and providing relevant services.

Established competence in managing and delegating multiple competing priorities effectively.

Office Administration: Data Management, Microsoft Office applications, Social Media, Yardi, Rent Cafe, Site Manager Portal, Right Source, etc.

Fluent proficiency in English, Urdu, Hindi and Punjabi.

PROFESSIONAL EXPERIENCE

Assistant Property Manager, Enterprise Residential LLC 2021-2023

Receiving, logging, and properly coding all invoices and review with property manager for approval. Sending out all renewal letters 120 days in advance for all expiring leases. Thoroughly reviewing all lease applications, assisted with application verification, assisting in ensuring all vacant apartments are in appropriate move-in condition.

Leasing Consultant, Y & B, Silver Spring, MD 2019–2020

Greeted prospective clients professionally and facilitated application completion in accordance with company procedures and Fair Housing requirements.

Maintained accurate reports and updated applications by following necessary protocols and continuing communication with clients

Processed critical documentation for fast and effective client processing and application approval.

Part Time Substitute Teacher, Dee Dee’s Place, Silver Spring, MD 2018 – 2019

Maintained order in the classroom by following lesson plans left by the teacher.

Led extracurricular activities and ensured the safety and wellbeing of students in the outdoors.

Interpreter/Front Desk, Asylum Access Thailand, Bangkok, Thailand 2013 - 2017

Welcomed and referred clients professionally by addressing needs, answering questions, and referring to the relevant services.

Ensured safety and quality services for clients in precarious emergency situations.

Administrated training evaluations and provided accurate information to relevant departments.

Answered phone calls, responded to emails, gave assurances to those with worrisome questions and concerns when faced with immediate challenging dialogues.

Interpreter, International Rescue Committee, Islamabad, Pakistan 2006 – 2013

Provided essential interpretation and translation services for diverse regional and national programs that provide services to at-risk and minority populations.

Communication Team Manager/Front Desk, British High Commission, Pakistan 2010 – 2012

Organized and tracked British diplomatic officer schedules and coordinated with security personnel to ensure safety of officers while traveling.

Ensured an accurate and updated master phone directory of all embassy employees.

Scheduled 24/7 on-duty rotation within the embassy to ensure safety, security, and building maintenance.

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Science, Bahawalpur, Pakistan 1997

Time Management Workshop Certification, H&M Trainers 2011

Effective Writing Skills Certification, British High Commission Islamabad 2011

Coaching and Counseling Skills for Managers, British High Commission Islamabad 2011

Communication and Presentation Skills Certification, Sustainable Development Policy Institute 2012

References are available upon request.

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