Branch Manager Customer Service
Resume:
Waqas Manzar Elahi
R E T A I L M A N A G E R
A B O U T M E
***********@*****.***
Lahore/Pakistan
To build upon my 13 years of successful sales, customer service and retail management experience and secure a leadership role that enables me to draw upon my experience, proven track record of achieving results and goal orientated nature by utilizing my knowledge and skills in conjunction with company’s goals and objectives.
linkedin.com/in/waqas-m-elahi-
7a1337159
S K I L L S
Operational Management.
Customer Services.
Team Leadership.
Complaint handling.
Store visual Merchandizing.
Encouraging and Motivating.
P R O F E S S I O N A L
K N O W L E D G E
Expertise with hands on experience on below
software’s:
• RMS 2008 (POS).
• AX Dynamic 2012 (POS).
• Expert 2005 (POS).
• Retail Pro (POS).
• Candela Personal Edition (POS).
• MS Office.
• Adobe Photoshop CS3.
• ACDsee (Editor).
• VidIQ – SEO.
• Wondersharefilmora9.
E X P E R I E N C E
SOCIAL MEDIA MARKETING AND BRANCH MANAGER
Bottega Milano PVT Ltd - OCT 2022 – Till Date
RESPONSIBILITIES
Handling Instagram, Facebook, YouTube SEO, Twitter.
Create Daily Post image and Video with Editing.
Manage Online Orders.
Manage Pre-Ordering.
Store Operations.
OPERATIONAL MANAGER
Bonanza Satrangi PVT Ltd. - JULY 2019 to DEC 2021
RESPONSIBILITIES
Trainings and motivations.
Working on conversions and projections.
Set targets up to the mark.
Handling three branches staff management and sales target.
BRANCH MANAGER
POLO - Ralph Lauren - NOV 2014 to April 2018
RESPONSIBILITIES
Involve in openings of Stores in Islamabad.
Operation handling & Merchandizing at store.
Control of Retail Pro Software.
Stock & inventory Handling.
Customer Services and staff training.
Handling Facebook Page for 1 year.
Exhibition managements & Store Maintenance.
C E R T I F I C A T E S
TRAIN THE RETAILER - ROAD TO
RETAIL EXCELLENCE.
BEST EXPENSE CONTROL 2019
TEAM APPRECIATION 2019-2020
EMERGING MANAGER OF THE YEAR
2019-2020.
LEADERSHIP TRAINING 2021.
CERTIFICATION OF NATIONAL
JURY/ COACH/ WASIT - PAKISTAN
SILAT FEDERATION.
E D U C A T I O N
Matriculation in Arts – Punjab board of
Technical Education P.B.T.E
H O B B I E S
Reading
Movies And Documentaries
Internet Surfing
Research and Analysis
L A N G U A G E S
English
Urdu
Hopscotch - kids Brand (8 Feb 2014 to 10 October 2014) Designation: Branch Manager
DENiZEN By LEVI’S (03 July 2013 to 29 December 2013) Designation: Branch Manager
INSIGNIA - Ladies Shoes & Bags (2 January 2012 to 6 June 2013) Designation: Branch Manager
Next - UK Brand (June 2010 to Nov 2011)
Designation: Sale Executive
Freelance YouTube SEO
October 2022 – Present
Store Responsibilities:
Able to lead team and train them to achieve the specific goal and standards.
Encouraging and motivating other.
Responsible for all functions of the retail store to include sales.
Inventory and maintained internal visual merchandising and in store displays.
Maintain proper inventory controls, facilitating inventory transactions and maintain compliance with store
standards.
Contact this candidate