Tech Support Area Manager

JAMES BIRNIE

*** ***** *****

Westfield, New Jersey 07090

Tel. 908-***-**** or ******@*****.***

EXPERIENCE:

*/** – Present JPMorgan Chase & Co – VP Provisioning Team Lead

Manage a team to Upgrade and establish WAN connectivity to corporate buildings

Work EOL network upgrades, Implement Agile & Jira project tracking 11/18 – 09/22 New Era Technologies – JPMorgan Chase technical consultant

Supported Large Data Center Network Provisioning projects and architecture builds.

Specifically supported Network migrations and Upgrades to Business Partners, AWS Cloud connectivity, and New DC builds

9/15 – 11/18 JPMorgan Chase & Co – VP Circuit design and Provisioning engineer

Solicit quotes, analyze options, present a design solution, order, manage installation of carrier Ethernet circuits to support JPMC corporate and customer locations 4/09 – 8/15 AT&T Mobility - Area Manager

Manage a national team of Implementation Managers and Project Managers

IM Team responsibilities are produces daily engineering schedules, coordinate engineering activities with markets and track the team’s productivity

Project Management team handled field Ops escalations and managed large scale projects i.e., Migrating our GSM backbone from TDM to Ethernet backhaul; EOMW; Decommissioning TDM T1’s – 2014 saved over $130 Million

Established a Provisioning Control Office of 75 technicians and 14 supervisors to insource T1 testing from MTSO switch technicians to a centralized national team

Trained PCO technicians, establish processes, metrics, and standards

Saved AT&T Mobility more than $4M in 2012 through centralization and standardization

8/98 - 4/09 AT&T Local Services – Network Equipment Engineer/Area Manager

Managed a national Interconnection Trunking team which performed a QA role, ASR SPOC and OBF standards liaison interacting with various LECs to establish switch connectivity

Managed provisioning team and provided telephone technical support

Managed Type II Capacity Management Group which saved AT&T millions of dollars in access charges and network reclamation

9/95 - 8/98 Teleport Communications Group Inc. – Network Equipment Engineer

Designed facilities DS-0 to OC-48 in various topologies Ring, Mesh, and linear. Used AutoCAD to document designs, authored RFP’s, SOW, EF&I, Tech support 2/86 - 9/95 Dataprobe Inc. – Test Department Manager

Advanced from production test technician to Test Department Manager EDUCATION: Master of Science - Telecommunications Management - 5/2001 Stevens Institute of Technology

Bachelor of Science in Electrical Engineering Technology - 5/94 Fairleigh Dickinson University

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