Service Representative Personal Assistant
Resume:
Dancia Lott
Houston, TX *****
***********@*****.***
Work Experience
Direct Support Professional
ResCare Community Living - Houston, TX
January 2021 to December 2022
My duties included running errands, assisting with personal hygiene, and performing housekeeping tasks. Customer Service Retention Specialist
AT&T - Houston, TX
February 2018 to August 2020
• Develop new strategies for customer retention activities.
• Respond to customer queries and address service complaints in a timely manner.
• Work with Sales Manager in implementing sales promotion activities.
• Track contracts that are soon to be expired and contact customers for renewals.
• Develop product presentations and demonstrations to customers.
• Analyze customer feedbacks and develop new techniques to ensure customer retention.
• Provide excellent customer services and ensure customer satisfaction.
• Build positive working relationships with customers for repeat businesses.
• Explain customers about new products and benefits.
• Make sales calls to existing and new customers for business growth.
• Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.
Customer Service Representative
Adecco - Houston, TX
April 2017 to January 2018
• Enroll clients in to insurance plans, educate members on plans and assist with prescriptions.
• Provide excellent customer service to individuals seeking eligibility and/or enrollments to Medicaid.
• Assist callers applying for MO HealthNet coverage and check status on pending applications.
• Prepare, process, and maintain new and existing member enrollments and disenrollments.
• Interpret and apply the CMS enrollment and eligibility rules and procedures.
• Research and reconcile the errors and rejections received on the weekly and monthly reports.
• Determine appropriate action, make manual corrections if needed and submit corrected transactions.
• Make outbound calls to Medicare members reconciling enrollment applications.
• Research and resolve escalated inquires/issues that are more complex.
• Perform outbound member calls.
• Miscellaneous projects as necessary.
• Other duties as assigned.
Housekeeping
Herman Memorial Hospital - Houston, TX
November 2016 to June 2017
• Strong time management skills and proven history of workplace punctuality.
• Attention to detail and meticulous use of proper safety procedures.
• Experience with a variety of cleaning products and tools.
• Good interpersonal and communication skills.
• Self-directed and motivated.
Personal Assistant
Take My Calls - Houston, TX
August 2012 to November 2016
• Editing or formatting a documents
• Create website content
• Manage social Media
• Check and respond to emails
• Handle incoming calls
• Data Entry
• Research leads and prospects
• Make calls to leads
• Update lead and prospect records
Housekeeping
Motel 6 / Studio 6 - Houston, TX
May 2015 to September 2016
• clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms
• organize work schedule from the room status list, arrivals and departures
• distribute linen, towels and room supplies using wheeled carts or by hand
• restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar
• replace dirty linens with clean items
• inspect and turn mattresses regularly
Customer Service Rep
Asurion - Houston, TX
February 2010 to August 2012
• Keep records of customer interactions, transactions, recording details of inquiries, complaints, or comments as well as actions taken
• Check to ensure that appropriate changes were made to resolve customers' problems
• Refer unresolved customer grievances to designated departments for further investigation
• Review insurance policy terms to determine
• Handled reservations
• Resolved customer issues
Education
Associate in Sociology
Houston Community College - Houston, TX
June 2006 to August 2006
High school or equivalent
Gary Career Center - Houston, TX
March 2005 to March 2006
Skills
• PUNCTUAL
• TEAM PLAYER
• EXCELLENT COMMUNICATION SKILLS
• CASH HANDLING
• Front Desk
• Houskeeping
• CSR
• Call Center
• Customer Support
• Customer Service
• Customer Care
• Cold Calling
• Presentation Skills
• Personal Assistant Experience
Certifications and Licenses
CPR Certification
First Aid Certification
Contact this candidate